1. Ensure that Call Forwarding is activated on Your Account

• The MyMetro app, or
• By calling Metro Customer Service (dial *611)

2. Types of Call Forwarding Available

Metro (formerly MetroPCS) supports:

• Instant Call Forwarding – all calls go immediately to another number.
  Enable with:

*72<10‑digit forwarding number> 

• (e.g., *721234567890) (It Still Works)
• Conditional Call Forwarding – only forwards when:
  • Busy: via *74
  • No Answer / Unreachable: via #61, #62
    These commands let you forward calls if you’re on the phone or miss them. (It Still Works, help.numa.com, TipsFolder)

3. How to Set It Up

Immediate (All Calls Forwarded):

1. Dial: *72<forwarding number>
2. Press Send
3. Listen for confirmation tone—then that number is live.

Conditional (Busy / No Answer / Unreachable):

• Busy: dial *74<forwarding number> then Send
• No Answer: dial **61*<forwarding number># then Send
• Unreachable: dial **62*<forwarding number># then Send (help.numa.com, NetworkBuildz)

4. Turn It Off

• All calls: *73
• Or use codes to disable conditional forwards:
  • Busy: ##67#
  • No Answer: ##61#
  • Unreachable: ##62# (Wikipedia, help.numa.com)

5. Alternative Settings (Android/iOS)

• Android:
  Phone app → Menu → Settings → Call forwarding, then enter number for Always, Busy, No answer, or Unreachable (Lifewire)
• iPhone:
  Go to Settings → Phone → Call Forwarding, toggle on, then enter number (It Still Works)

Best Practices for Business Use

•  Confirm the service is active on your Metro account
•  Test by calling your line and seeing if it redirects
•  Use conditional forwarding to allow your primary line to ring briefly (e.g., 15–30 seconds) before transferring

Why This Matters for Your Business

With Metro call forwarding enabled, every call—whether through your smartphone or forwarded to an assistant or service like Jill’s Office—will be picked up. Avoid missed opportunities, boost professionalism, and maintain smooth customer experiences.

TL;DR: Quick Setup