Billing FAQ

You will receive an invoice in the app on the first business day of every billing cycle. For weekly this is usually Monday and for monthly billing this is usually the 1st. If the 1st falls on a weekend or a holiday then you will receive it the next business day. This is just for your records. You do not need to take any additional action as we automatically charge the card you have on file the next day, usually Tuesday or the 2nd of the month. You can easily view invoices through your Jill's Office App. If you have any questions, you can reach out to your dedicated account manager. 

We require visitors to put in their name and phone number before starting a chat to help filter out spammers. Additionally, there must be an interaction between the Jill receptionist and the website visitor to be counted as a billable chat.

The Jills filter out your sales calls for you, saving you from all those little interruptions. We do not charge for any calls under 25 seconds. This eliminates the majority of unwanted automatic sales calls. In the event that it takes us slightly longer to identify a live marketing call, it may use several minutes out of your minutes package as we screen out that call for you. The Jills will let the sales person know you are not interested at this time and ask them to take you off their list.  If we are unsure if a caller is a telemarketer, we will send you an FYI in your Action Items.

To avoid paying for especially persistent sales callers, you can have us block those calls from known numbers at any time. Just reach out to your account manager and they will be happy to help you! 

We have no contracts, so you can cancel anytime. Please reach out to your account manager and request the cancel form. Turning off your call forwarding does not pause or cancel your account. The cancel form needs to be submitted for us to be able to release your number and cancel your account.

We have no contracts and do not charge any cancellation fees! Your final bill will reflect all charges up to your cancellation date.

However, if you cancel your service and then decide later to re-open your account, you will have to go through the onboarding process again and pay another activation fee. To avoid this, we encourage clients to put their accounts on hold rather than cancelling if there is any chance they may need our services again in the future.

If you have a question or concern about your bill please email billing@jillsoffice.com or reach out to your account manager.