Privacy Policy

Effective Date: July 28, 2026
Last Updated: October 20, 2026

Jill’s Office, LLC (“Jill’s Office,” “we,” “us,” or “our”) operates the website www.jillsoffice.com and provides live answering, AI call handling, live web chat, SMS/text, appointment scheduling and dispatching, and Lead Zap services. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or when we handle calls, texts, and chats for our clients.

Use of our services is also governed by our Terms of Service, and use of our website is governed by our Website Terms of Use.

Definitions

  • Website means www.jillsoffice.com and its subdomains.
  • Services means our website and the services we provide to clients, including live answering, AI call handling, live web chat, SMS/text, appointment scheduling and dispatching, Lead Zap, and the client portal.
  • Personal Data means information about a living person who can be identified from that information, alone or combined with other information we have.
  • Usage Data means information collected automatically when you use the Website, such as how long you spend on a page.
  • Cookies are small files stored on your device.

Information We Collect

We collect several types of information so we can provide and improve our Services.

Personal Data

While you use our Services, we may ask you for Personal Data that can be used to contact or identify you. This may include:

  • Email address
  • First and last name
  • Phone number
  • Address (street, city, state/province, ZIP/postal code)
  • Cookies and Usage Data
  • Caller information we collect on behalf of our clients while handling their calls

We may use your Personal Data to send you newsletters, marketing or promotional materials, and other information that may interest you. You can opt out at any time by using the unsubscribe link in our emails, calling (385) 393-1122, or emailing support@jillsoffice.com. When you opt out, we place a do-not-contact setting on your record.

Usage Data

When you visit the Website, we may collect information your browser sends, such as your IP address, browser type and version, the pages you visit, the date and time of your visit, time spent on those pages, device identifiers, and other diagnostic data. Some of this information, such as your IP address, can be linked to you, and we treat it as Personal Data where the law requires.

Tracking and Cookies

We use cookies and similar technologies, such as beacons, tags, and scripts, to track activity on our Website and to improve and analyze it. We use:

  • Session cookies to operate the Website
  • Preference cookies to remember your settings
  • Security cookies for security purposes
  • Analytics and advertising cookies to understand how the Website is used and to measure and improve our ads

You can accept, reject, or change your cookie choices at any time with the cookie preference control at the bottom-left corner of our Website. You can also set your browser to refuse cookies or to alert you when cookies are sent. If you refuse cookies, some parts of the Website may not work properly.

Call, Text, and Chat Data

When we provide answering services, AI call handling, live web chat, SMS/text, and Lead Zap services to our clients, we may collect and process:

  • Call recordings, transcripts, and AI-generated call summaries
  • Text messages, which we send only when a caller asks to be texted or asks for a text back
  • Chat conversations from web chat widgets on our clients’ websites
  • Contact details of leads that our clients submit to us for outbound follow-up calls

We do not send marketing or promotional text messages, and we honor “STOP” requests. We do not cold call. We contact only the leads our clients give us.

Calls, texts, and chats may be monitored or recorded for record-keeping, training, and quality assurance. Callers may be told that an automated system is handling their interaction.

Text Messaging (SMS)

We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties, except service providers that help us deliver messages. You can reply STOP at any time to stop receiving texts, or HELP for help. Message and data rates may apply.

AI Call Handling and Use of Call Data

Some call answering, appointment booking, and outbound calls may be handled partly or fully by artificial intelligence (AI).

We may use call recordings, transcripts, and summaries to run, maintain, and improve our AI services, including training, quality assurance, and error correction. Data used for AI training is de-identified or generalized so it is not linked to a specific client, caller, or account.

  • We do not use payment card information for AI training.
  • We do not use protected health information (PHI) with AI features unless a compliant solution and a Business Associate Agreement (BAA) are in place.

We cannot currently exclude individual calls from AI training. If you are a client and do not want your call data used this way, you can decline AI Call Handling or contact your account manager or support@jillsoffice.com.

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Services
  • Notify you about changes to our Services
  • Let you use interactive features of our Services when you choose to
  • Provide customer support
  • Analyze and improve our Services
  • Monitor how our Services are used
  • Detect, prevent, and fix technical issues
  • Send you news, special offers, and general information about services similar to ones you have purchased or asked about, unless you have opted out

We Do Not Sell Your Personal Information

We do not sell Personal Data, including contact information and caller information, for money or other valuable consideration, and we have not done so in the past 12 months. Our service providers are bound by contracts that limit their use of Personal Data to the purposes we authorize.

Transfer of Data

Your information may be stored and processed at our offices in the United States, and it may be transferred to or kept on computers outside your state, province, or country, where data protection laws may differ.

If you are outside the United States and send us information, you consent to its transfer to and processing in the United States. We take reasonable steps to keep your data secure and in line with this Privacy Policy, and we do not transfer Personal Data to an organization or country unless adequate controls are in place.

Disclosure of Data

We may disclose Personal Data in good faith when we believe it is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Jill’s Office
  • Prevent or investigate possible wrongdoing related to our Services
  • Protect the personal safety of users of our Services or the public
  • Protect against legal liability

If Jill’s Office is involved in a merger, acquisition, restructuring, dissolution, or sale of assets, Personal Data may be transferred as part of that transaction.

Data Retention

We keep Personal Data only while we have an active customer or business relationship with you. After that, we keep it only as long as the law requires or allows, such as for tax, billing, or dispute resolution records.

Data covered by HIPAA is handled under HIPAA and any Business Associate Agreement (BAA) in place. When a BAA ends, PHI is returned or destroyed as that BAA requires.

Security of Data

We protect your information with secure servers behind firewalls, and we use TLS encryption for payment transactions. You are responsible for keeping your account password confidential.

We do not store payment card data. Card information shared during a call is not recorded or kept.

No method of sending or storing data over the internet is 100% secure. We use commercially reasonable measures to protect your Personal Data, but we cannot guarantee absolute security.

Your U.S. State Privacy Rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Utah, and other states with consumer privacy laws, you may have the right to:

  • Access the Personal Data we hold about you
  • Correct inaccurate Personal Data
  • Delete your Personal Data
  • Get a portable copy of your Personal Data
  • Opt out of targeted advertising, or of profiling used for decisions that have legal or similarly significant effects
  • Appeal our decision on your request

To make a request, email support@jillsoffice.com or call (385) 393-1122. We respond within 45 days and may extend that once by another 45 days when reasonably necessary, in which case we will tell you. If we deny your request, you can appeal by replying to our response. If you are not satisfied with the outcome of your appeal, you can contact your state attorney general or privacy regulator.

We will not discriminate against you for using any of these rights.

Your California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

In the past 12 months we collected these categories of Personal Data: identifiers, contact information, and internet or other electronic activity (Usage Data). We do not sell Personal Data, and we do not share it for cross-context behavioral advertising outside our service provider relationships.

Under California’s “Shine the Light” law (Civil Code § 1798.83), California residents can ask for information about any disclosures of Personal Data to third parties for their direct marketing purposes. To make that request, email support@jillsoffice.com.

Learn more about your California privacy rights at https://oag.ca.gov/privacy/ccpa.

Service Providers

We use trusted third-party companies to help us provide and support our Services. They can access Personal Data only to do work for us and are not allowed to use it for any other purpose. They include:

  • WP Engine: website hosting
  • GoHighLevel: customer relationship management
  • AssemblyAI: AI call processing
  • Amazon Web Services: cloud infrastructure

Analytics and Tag Management

We use Google Tag Manager to manage the tags and scripts on our Website, and Google Analytics to understand how visitors use our Website. You can stop Google Analytics from collecting your data by installing the Google Analytics opt-out browser add-on. For more about how Google uses data, see https://policies.google.com/privacy.

Advertising and Remarketing

We use remarketing and conversion tracking tools to show relevant ads on other websites after you visit ours and to measure how our ads perform. These include:

  • Google Ads: manage your choices at Google Ads Settings (https://adssettings.google.com)
  • Meta Pixel (Facebook and Instagram): manage your choices in your Facebook ad preferences
  • LinkedIn Insight Tag: manage your choices in your LinkedIn ad settings

You can also opt out of interest-based ads from many companies through the Digital Advertising Alliance at https://optout.aboutads.info, or change your choices anytime with the cookie preference control on our Website.

Links to Other Sites

Our Services may link to websites we do not operate. If you click a third-party link, you will go to that site. We are not responsible for the content, privacy policies, or practices of third-party sites, and we encourage you to read the privacy policy of every site you visit.

Children’s Privacy

Our Services are not directed to anyone under 18, and we do not knowingly collect Personal Data from anyone under 18. If you are a parent or guardian and believe your child has given us Personal Data, please contact us. If we learn we have collected Personal Data from a minor, we will delete it.

Accessing and Correcting Your Information

Clients can review and update their information through their account profile in the client portal. You can also ask us to access, correct, or delete your Personal Data by emailing support@jillsoffice.com.

We may need to keep some information to meet legal, tax, billing, or dispute resolution obligations, as described under Data Retention. We may decline a change if it would break the law or make the information inaccurate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last Updated” date at the top. For material changes, we will also let clients know by email and/or with a notice on our Website before the changes take effect. Please review this page from time to time.

Contact Us

If you have questions about this Privacy Policy, contact us:

  • Phone: (385) 393-1122
  • Email: support@jillsoffice.com
  • Mail: Jill’s Office, LLC, 189 S. State St., Ste. 100, Clearfield, UT 84015