Every AC call answered
like it's your own front desk.
See a real HVAC call from ring to booked appointment, including how after-hours emergencies, pricing questions, and scheduling actually get handled.
TRUSTED BY TRADE BUSINESSES ACROSS THE US AND CANADA.
LIVE CALL DEMO
An actual client call, recorded live and edited for privacy. Caller's AC has stopped working on a 100° day and wants someone out today.
AFTER-HOURS & EMERGENCY CALLS
The same call instructions guide our night team 24/7. Here's how an after-hours HVAC emergency gets handled, no voicemail, no next-day callback.
A live agent answers the call, gathers the caller's details, and schedules the appointment directly with your on-call technician, the same process used during the day, just at 11 PM instead of 11 AM.
AFTER-HOURS COVERAGE
The same call instructions guide our night team 24/7. When an after-hours job needs to be scheduled, agents follow the same process as during the day and schedule the appointment directly with your on-call technician.
SAMPLE CALL INSTRUCTIONS OVERVIEW
During onboarding, you build your call instructions with our team. This is a simplified look at what an HVAC company's setup typically includes, your real setup will go deeper.
Your full call instructions also include FAQ scripts, caller history notes, employee schedules and on-call rotations, and escalation contacts.
BEST PRACTICES FOR HVAC CLIENTS
The HVAC clients who get the best results share a few habits. Here's what to do, and what to avoid.
Start simple, we handle the majority, not every scenario
Give us your most common call types: service calls, tune-ups, and new install inquiries.
Loading instructions with every rare edge case on day one.
Your account manager can advise on adding additional information, so long as it doesn't increase the chance of error, confuse your Jill's, or add unnecessary call handling time.
Set expectations about response speed, we're humans, not AI
Expect agents to take a moment reading your setup and finding your schedule.
Expecting sub-second AI-speed replies on every call.
That small pause is a real person doing the job right, not a delay.
Keep scheduling instructions straightforward
Give clear booking windows and simple rules that Jill's can understand in under 60 seconds.
Complex conditional logic based on zone, day, and job count.
Simple rules book faster and with fewer errors.
Use us for after-hours and overflow, that's where we pay for ourselves
Route every after-hours and overflow call to us as a first line, not an afterthought.
Only forwarding calls occasionally with no clear handoff process.
One recovered emergency call at $300-600 in average job value adds up to real annual revenue.
HVAC ANSWERING SERVICE FAQ
Does Jill's Office answer calls as my HVAC company or as a third party?
Jill's Office answers every call using your company name. Customers never know they've reached an answering service unless you want them to. Agents follow your services and pricing rules on every call.
Can Jill's Office book HVAC service calls and estimates directly into my scheduling software?
Yes. Agents book directly into platforms like ServiceTitan, Housecall Pro and Jobber (plus most online booking widgets) using your scheduling instructions but within our guidelines, arrival windows, and technician assignment, so appointments land on your calendar in real time. You must utilize adaptive capacity in ServiceTitan if you want the schedule optimized by service type and route.
How does Jill's Office handle after-hours HVAC emergencies?
A live agent answers 24/7, gathers the caller's information, and schedules with your on-call technician based on the protocol in your call instructions. Automated escalation to alert the tech is available on the Advance plan only. Callers get a real person, not voicemail, at 2 a.m. on a holiday weekend.
Will agents quote HVAC repair pricing over the phone?
No. Agents disclose your diagnostic or service call fee upfront, but repair estimates are always left to your technician on-site, exactly as most HVAC companies want it handled.
How long does it take to set up HVAC call instructions with Jill's Office?
Most HVAC companies build their call instructions in 1 onboarding session and go live within 2-3 business days, covering services, pricing, scheduling rules, technician assignments, and after-hours dispatch. This time is dependent on how quickly our clients submit their call instructions after sign-up.
See It Built For Your Company
This demo is illustrative. Your actual call instructions are built around your services, technicians, and market in a free 20-minute Discovery Call.