Hear a Real Jill On a Real Call.
Listen to real recorded calls from our answering service as our US-based receptionists book jobs, capture leads, screen sales calls, and transfer callers to your team. Then book a free 30‑minute discovery call to see how we'd handle yours.
Pick a Call. Press Play.
Four real calls from real businesses. Hear exactly how a Jill would handle yours.
Answered by a Jill Receptionist
Books Jobs on the Spot
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- The Caller
- A homeowner who needs a broken outdoor spigot replaced.
- What the Jill Did
- Checked if they were an existing customer, took their name and address, worked around their work schedule to find an early arrival window, and asked how they heard about the company.
- The Outcome
- Job booked for Wednesday, 8–10 AM, with a text when the tech is on the way.
Read the Transcript
Jill: Hi, this is [Company].
Caller: Hi. I was wondering if I could ask for someone to give us an estimate on replacing a backyard outside spigot. We bought this house a couple of years ago, and the previous owners broke off the handle, so we never could use it.
Jill: Have we ever serviced you in the past?
Caller: Not while we've owned the house.
Jill: Let me grab your first and last name and the address we're going out to, and let's see when I can get that scheduled for you.
Caller: [Name and address]
Jill: How about 10 to 12 or 12 to 2 on Tuesday?
Caller: My wife and I both start work at 10:30. I could have short conversations between phone calls, but I can't stand there and talk with you for 15 minutes.
Jill: We have a two-hour arrival window. We can do 8 to 10 on Wednesday.
Caller: That would be better. That way I can be with whoever comes. Can I give you my wife's email and mine?
Jill: Yes. [Takes both emails] And how did you hear about our company?
Caller: My wife found you on a Facebook group where people were recommending you. Will you text us or call us when you're on the way?
Jill: They're going to shoot you a text when they're on the way. Enjoy your weekend!
- The Caller
- A homeowner asking what power washing a 2,100 sq ft house would cost.
- What the Jill Did
- Collected the caller's name, number, address, and email, and pointed them to the instant-quote page.
- The Outcome
- A complete lead sent to the estimator.
Read the Transcript
Stephanie: Thank you for calling. My name is Stephanie, on a recorded line. How can I help you today?
Caller: I just wanted to get a gauge of the average cost for power washing a house. The home is about 2,100 square feet.
Stephanie: I can definitely help you out with that. I'll just collect a little bit of information from you, and then I can have an estimator reach back out to go over pricing.
Caller: Okay, no worries.
Stephanie: What is your first and last name?
Caller: [Name]
Stephanie: Perfect. And is the best number to reach you the one you're calling from?
Caller: Correct.
Stephanie: And what is the address we'd be estimating for you?
Caller: [Address]
Stephanie: Give me just a second. It's coming up a little funky. I want to make sure I have it correct. Oh, gotcha, I put it in as two words. There we go. And did you have an email address you'd like us to send the estimate or any future invoicing to?
Caller: [Email]
Stephanie: Awesome, thank you. I believe I have everything I need. You can also visit our website for an instant quote, and I'll get my message in to the team as well.
Caller: That sounds good. Thank you very much.
Stephanie: I hope you have a great rest of your day, and thanks so much for giving us a call.
- The Caller
- A contractor with a warranty question about window seals a customer bought.
- What the Jill Did
- Confirmed the callback number, placed the caller on a brief hold, and explained the issue to the manager before connecting them.
- The Outcome
- Connected to the right person, already briefed.
Read the Transcript
Alexis: Thank you for calling. This is Alexis on a recorded line. How can I help you?
Caller: Hey, we had a customer buy some window seals, and a couple of them are leaking. What's the warranty on those?
Alexis: Of course. Let me go ahead and transfer you over to my manager. She'll be able to go over that with you. And just in case we get disconnected, I have your number here as [number]?
Caller: Yep, that's me.
Alexis: Perfect. Give me one moment. I'm going to place you on a brief hold.
(Call ringing)
Manager: This is [Manager].
Alexis: Hi, this is Alexis from Jill's Office. I have a caller on the line. He says he has a couple of seals that are leaking, and he wants to know the warranty on them.
Manager: Okay, send him over. Thank you.
Alexis: You're welcome.
- The Caller
- A sales rep trying to book a meeting about employee benefits.
- What the Jill Did
- Asked what the call was about, then politely declined on the owner's behalf.
- The Outcome
- The owner was never interrupted.
Read the Transcript
Mariah: Hi, thank you for calling. This is Mariah on a recorded line. How can I help you?
Caller: I was calling to speak to someone in your HR or employee benefits.
Mariah: Okay, what is the call regarding?
Caller: I'm with [Benefits Provider], and I was trying to set up a 10 to 15-minute meeting to speak with someone about expanding your employee benefits.
Mariah: We do appreciate that. It looks like we're just not interested at this time. Thank you, though. Have a good day.
Caller: Okay, thank you. Bye-bye.
Want calls like this on your line?
Real recordings. Names, numbers, and business details are replaced with [labels] for privacy.
The Call Ends. Our Work Doesn't.
Here's what happens after a Jill hangs up, so nothing falls through the cracks.
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You Get the Details
Every message lands in your Jill's Office app: who called, what they need, and how to reach them.
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Jobs Land on Your Schedule
Appointments go straight into your calendar or field service software, like ServiceTitan, Housecall Pro, or Jobber.
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Urgent Calls Get Escalated
On the Jill Advance Plan, urgent calls are escalated to your on-call team right away, so emergencies don't sit in an inbox.
You Heard the Calls. Now Hear the Owners.
Real Google reviews from business owners who handed us their phones.
“Jill's Office provides excellent service at a great value.”
“Jill's Office has provided incredible service for my appliance repair business…”
“Our roofing company has been using Jill's office for over a year now.”
“Jill's has been great.”
“I've been with Jill's for just over a month and the experience has been great so far.”
“My experience with Jill's Office has been excellent.”
Ready to Talk? Pick a Time.
Book a free 30‑minute discovery call. We'll learn how your phones work today and show you what we'd do with them.
Good Questions. Clear Answers.
Are these real calls?
Yes. They're real recorded calls our US-based receptionists answered for client businesses. Personal and business details are removed for privacy.
Who answers my calls?
Live, US-based receptionists trained on your business, available 24/7. They're real people, backed by technology.
What happens on the discovery call?
It's a free 30-minute call with our team. We'll look at how your calls are handled today, which services fit, pricing, and next steps. There's no obligation.
How much does the answering service cost?
The demo and discovery call are free. Answering service plans start at $39/week plus per-minute usage. Weekly plans include a one-time setup fee, which is waived on annual plans. See Plans & Pricing
How fast can I get started?
Most businesses go live within 2–3 business days.
Can you book jobs into my software?
Yes. We schedule appointments into your calendar or field service software, like ServiceTitan, Housecall Pro, or Jobber.
What happens with urgent calls?
On the Jill Advance Plan, Urgent Call Escalation sends urgent calls to your on-call team right away.
Can I cancel?
You can cancel anytime. Annual plans are paid upfront, and in return you get lower per-minute rates and no setup fee, so annual fees are non‑refundable.
Still have questions? Book a free discovery call