Jill's Office FAQ's
We’ve covered a variety of topics in this FAQ page, but if you have additional questions, our team is ready and waiting to help in any way we can.
Who do you hire?
We’re actually pretty picky about this. We only hire people who love people because we want them to sound excited and engaged on your calls!
We know your phone is the front door to your business, so we ensure all of our employees are well-trained and obsessed with creating amazing first impressions for your callers.
True fact:
We’ve actually had other answering services hire US to answer their own corporate phones. A little ironic, eh?
We know your phone is the front door to your business, so we ensure all of our employees are well-trained and obsessed with creating amazing first impressions for your callers.
True fact:
We’ve actually had other answering services hire US to answer their own corporate phones. A little ironic, eh?
How long does it take to get started?
About 15-20 minutes to fill out all the info we need to set up your account.
Then our script specialists work their magic to turn the business info you submit into seamless call instructions for our receptionists so we can help turn more of your callers into loyal customers.
You’ll have a 30 minute onboarding call with us to make sure we’ve got everything you need.
Is there a contract
Nope. We're committed to WOWing all your customers on every call, but we understand it takes a huge leap of faith to hire someone to represent your business.
With Jill's Office there are no contracts and no pressure.
We book literally tens of thousands of jobs every month for our clients and save them over $50 million a year in admin/payroll costs. Our clients tell us all the time that their customers are blown away by our customer service.
But, if you start using us and find we aren't the right fit - no worries. We only want to serve you if we are actually helping you in your business. If not, we'll let you go and cheer you on from the sidelines.
With Jill's Office there are no contracts and no pressure.
We book literally tens of thousands of jobs every month for our clients and save them over $50 million a year in admin/payroll costs. Our clients tell us all the time that their customers are blown away by our customer service.
But, if you start using us and find we aren't the right fit - no worries. We only want to serve you if we are actually helping you in your business. If not, we'll let you go and cheer you on from the sidelines.
What is the cost?
Well, most of our customers realize pretty soon it’s actually free - because the service basically pays for itself in the extra customers we’re able to capture for you. In fact, for every $1 our clients spend on our services, they get an average of a $40 return.
However, you’re probably wondering what the investment is to get this return.
There is a range depending on your needs. Some of our bigger clients pay us ¾ a million dollars over the course of 10 years and our smallest businesses pay about $350 a month - so it honestly just depends on your call volume and phone needs.
However, given that the average in-house receptionist will cost you over $45,000/year (when you calculate payroll taxes, benefits, training, time off, etc) and that’s just for 1 person, working 8 hours a day - you're really getting a good deal partnering with Jill's Office. You can check out more pricing info here.
However, you’re probably wondering what the investment is to get this return.
There is a range depending on your needs. Some of our bigger clients pay us ¾ a million dollars over the course of 10 years and our smallest businesses pay about $350 a month - so it honestly just depends on your call volume and phone needs.
However, given that the average in-house receptionist will cost you over $45,000/year (when you calculate payroll taxes, benefits, training, time off, etc) and that’s just for 1 person, working 8 hours a day - you're really getting a good deal partnering with Jill's Office. You can check out more pricing info here.
What can you do for me?
- Receptionist services: We can provide professional, tailored receptionist functions to ensure your client communication is seamless.
- Scheduling: We can handle booking your appointments, streamlining your calendar efficiently.
- Pricing estimates: We can give swift and accurate pricing information during client interactions.
- Lead conversion: With our outbound service we can pursue leads and convert them into customers using effective strategies.
- Customer retention: We can foster existing client relationships to encourage repeat business.
- And more...