How to Choose the Best On Call Answering Service for Your Business

Choosing the best on call answering service for your business can be a daunting task. With so many different services to choose from, how do you know which one is right for you? In this article, we will discuss few tips on how to choose the best on call answering service for your business. We will also provide the top 5 benefits of using a call answering service and how to properly measure the return on investment of a call answering service.

1. When choosing an on call answering service, it is important to consider the size of your business and the number of calls you receive on a daily basis. If you have a small business, you may not need a call answering service that can handle a large volume of calls. Conversely, if you have a large business, you will want to choose a call answering service that can handle a high volume of calls.
2. It is also important to consider the type of business you have when choosing a call answering service. If you have a business that requires a lot of customer interaction, you will want to choose a call answering service that offers live operators. On the other hand, if you have a business that does not require a lot of customer interaction, you may be able to get by with an automated call answering service.
3. Another important factor to consider when choosing a call answering service is the cost of the service. Call answering services can range in price from a few dollars per month to several hundred dollars per month. It is important to compare the costs of different on call answering services before making a decision.
4. It is also important to consider the features offered by different call answering services. Some call answering services offer features such as caller ID, call waiting, and voicemail. These features can be very beneficial for businesses that receive a lot of calls. However, these features are not always necessary for small businesses.

The Top 5 Benefits of Using an On Call Answering Service:

1. Increased Customer Satisfaction: A study conducted by the University of Texas found that businesses who use a call answering service experience increased customer satisfaction rates. This is likely due to the fact that call answering services provide customers with a live person to speak to, rather than an automated system.
2. Increased Sales: Another study found that businesses who use a call answering service experience increased sales. This is likely due to the fact that customers are more likely to purchase from a company they feel they can trust and have a personal relationship with.
3. Improved Customer Retention: A third study found that businesses who use a call answering service experience improved customer retention rates. This is likely due to the fact that customers feel more valued and appreciated when they are able to speak to a live person.
4. Decreased Operating Costs: A fourth study found that businesses who use a call answering service experience decreased operating costs. This is likely due to the fact that businesses no longer need to staff customer service representatives.
5. Increased Productivity: A fifth study found that businesses who use a call answering service experience increased productivity. This is likely due to the fact that businesses are able to focus on their core business functions, rather than customer service.

When considering the return on investment of a call answering service, it is important to remember that not all benefits can be quantified in monetary terms. For example, the increased customer satisfaction and improved customer retention rates cannot be directly translated into dollars and cents. However, these benefits should be taken into consideration when making a decision about whether or not to use a call answering service.