Use every second of every call smartly!
Fill the form below to request a complimentary custom queue for your Jill’s Office account.
What is the queue?
Our Jill receptionists happily stand-by 24/7 to answer whenever someone calls your business. We always aim to answer the call promptly!
Occasionally, a customer will wait momentarily in a queue for call to be routed to the next available Jill as she finishes up another call.
Use that time to your advantage to educate and pre-sell callers on your services!
SMART IDEAS to include in your queue:
- Highlight your unique selling proposition. Let your customers know what sets your services apart from your competitors.
(For example: “Thank you for waiting! Did you know our team of experts is renowned for their exceptional customer service? You’re in good hands!”
- Share customer success stories!
(For example: “While you wait, check out our success stories. We helped John from New York save $500 on his car insurance. Let us help you too!”)
- Highlight your company’s values.
(For example: “At our company, we believe in delivering exceptional customer service. That’s why we’re taking the time to make sure we can give you our undivided attention.”)
- Educate customers about your services
(For example: “Did you know we also offer roof cleaning and Christmas lighting services? Ask about our bundled discounts!”)
- Offer memberships or discounts:
(For example: “We offer a membership program where you can get a 10% discount off any of our services! Ask the receptionist for more information.”)