Call Forwarding Instructions
How to Forward Your Calls to Jill's Office Answering Service
You’re almost done! Just one last step to finish your account…
LET’S SET UP YOUR CALL FORWARDING!
Need Help Knowing How to Forward Your Phones?
Select your phone provider below for specific instructions on how to forward with your carrier.
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FORWARDING YOUR AT&T PHONE
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STEP 1 Using the keypad on your cell phone, dial the call forwarding code (find below).
STEP 2 After dialing the code, enter the 10 digit Jill number that your calls will forward to.
STEP 3 Press call, then wait for a success message from AT&T.
CALL FORWARDING OPTIONS
STRAIGHT CALL FORWARDING: Calls come directly over to Jill’s Office, they don’t ring to you first.
To activate, dial *21* then enter your 10 digit Jill Number, then press #
To deactivate, dial #21# and wait to hear confirmation message.
CONDITIONAL CALL FORWARDING: Calls ring to you first, then to Jill’s Office if you don’t answer.
To activate, dial *004* then enter your 10 digit Jill Number, then dial *11#
To deactivate, dial #004# and wait to hear confirmation message.
*SETTINGS that need to be enabled on your phone (Please note AT&T requires you to reach out to their AT&T customer support to enable these settings) : ALL 4 things enabled in order for conditional call forwarding to work properly.
“Busy”
“Not reachable”
“No answer”
“Immediate”
FORWARDING YOUR COMCAST PHONE
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STEP 1 Using the keypad on your cell phone, dial the call forwarding code (find below).
STEP 2 After dialing the code, enter the 10 digit Jill number that your calls will forward to.
STEP 3 Press call, then wait for a success message from Comcast.
CALL FORWARDING OPTIONS
STRAIGHT CALL FORWARDING: Calls come directly over to Jill’s Office, they don’t ring to you first.
To activate, dial #72 then enter your 10 digit Jill Number.
To deactivate, dial *73 and wait to hear confirmation message.
CONDITIONAL CALL FORWARDING: Calls ring to you first, then to Jill’s Office if you don’t answer.
To activate, dial *71 then enter your 10 digit Jill Number.
To deactivate, dial #73 and wait to hear confirmation message.
FORWARDING YOUR CRICKET PHONE
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STEP 1 Using the keypad on your cell phone, dial the call forwarding code (find below).
STEP 2 After dialing the code, enter the 10 digit Jill number that your calls will forward to.
STEP 3 Press call, then wait for a success message from Cricket.
CALL FORWARDING OPTIONS
STRAIGHT CALL FORWARDING: Calls come directly over to Jill’s Office, they don’t ring to you first.
To activate, dial *73 then enter your 10 digit Jill Number.
To deactivate, dial *730 and wait to hear confirmation message.
CONDITIONAL CALL FORWARDING: Calls ring to you first, then to Jill’s Office if you don’t answer.
To activate, dial **21* then enter your 10 digit Jill Number, then #.
To deactivate, dial #21# and wait to hear confirmation message.
FORWARDING YOUR DIALPAD PHONE
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STEP 1 Log into your Dialpad account.
STEP 2 Open the help chat bubble and ask Dialpad support to enable your account to be able to forward to an external number. After they have confirmed that feature is turned on for your account, move on to step 3.
STEP 3 Click on the user or department where you want to forward calls to Jill’s Office. Click “Edit Call Routing”.
STEP 4 Scroll down to the Fallback Options.
STEP 5 Select “To a team member / room phone / number”.
STEP 6 Type in your Jill’s Office forwarding number (Twilio number) and press enter.
STEP 7 Scroll back up and select “Closed Hours Routing”.
STEP 8 Select “To a team member/ room phone /number”.
STEP 9 Type in your Jill’s Office forwarding number (Twilio number) and press enter.
STEP 9 Have your Jill’s Office account manager help test your line to make sure it’s forwarding properly.
FORWARDING YOUR GOOGLE VOICE PHONE
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STEP 1 With your account manager on the phone, log into Google Voice from your
computer and click Settings.
STEP 2 Scroll to “Linked Numbers” and add a new one. Enter the 10-digit Jill Number
STEP 3 Click “Verify by phone” and wait.
STEP 4 Your account manager will receive a code from Google Voice and provide it to
you. Please enter this code on the current page.
STEP 5 To ensure all the calls come into our system and can be handled properly,
there are a couple of settings you must adjust in Google Voice:
Set the caller ID to display the originating caller’s number rather than your Google
Voice number.
- From the “new” Google Voice interface at https://voice.google.com, open the
Settings menu in the upper left, then choose “Legacy Google Voice” in the sidebar. - In the legacy interface, click Settings.
- Navigate to the Calls tab.
- In the second item down, called “Caller ID” (incoming), change the option to display the Originating caller ID.
- From the “new” Google Voice interface at https://voice.google.com, open the
Turn off having to press 1 to answer.
- Go to your settings.
- Under calls, select to turn off call screening.
STEP 6 You are all set! Our team will do a test call to ensure proper forwarding.
FORWARDING YOUR GRASSHOPPER PHONE
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STEP 1 Log into your Grasshopper account.
STEP 2 Go to Settings > Call Forwarding Settings > Extensions.
STEP 3 Click edit next to the number an extension or create a new one.
STEP 4 Select how you want Grasshopper to handle incoming and unanswered calls for each number you enter.
STEP 5 Determine what time of day you want each number to receive calls.
STEP 6 Configure your own schedule based on the time of day and which phone you’ll be using.
STEP 7 Choose which order you want Grasshopper to call each number (best practice is to choose “in order if there is no answer” rather than simultaneously).
STEP 8 For “How should Grasshopper answer calls from this number?” be sure to select “Calls will connect to you as soon as you pick up”.
STEP 9 Have your account manager do a test call to ensure calls are forwarding properly.
FORWARDING YOUR METRO PCS PHONE
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STEP 1 Using the keypad on your cell phone, dial the call forwarding code (find below).
STEP 2 After dialing the code, enter the 10 digit Jill number that your calls will forward to.
STEP 3 Press call, then wait for a success message from Metro PCS.
CALL FORWARDING OPTIONS
STRAIGHT CALL FORWARDING: Calls come directly over to Jill’s Office, they don’t ring to you first.
To activate, dial *72 then enter your 10 digit Jill Number.
Contact Metro PCS to deactivate call forwarding.
CONDITIONAL CALL FORWARDING: Calls ring to you first, then to Jill’s Office if you don’t answer.
To activate, dial *74 then enter your 10 digit Jill Number.
Contact Metro PCS to deactivate call forwarding.
FORWARDING YOUR MINT MOBILE PHONE
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SET UP CALL FORWARDING IN SETTINGS
STEP 1 Go to Settings.
STEP 2 Under phone settings, find call forwarding and turn it on.
STEP 3 Enter the 10 digit Jill Number you want to forward to.
STEP 4 Call forwarding is now set up!
To turn it off, return to call settings and toggle the call forwarding to OFF.
SET UP CALL FORWARDING BY DIALING
STRAIGHT CALL FORWARDING: Calls come directly over to Jill’s Office, they don’t ring to you first.
To activate, dial **21*1 then enter your 10 digit Jill Number and #.
To deactivate call forwarding, dial ##21#.
CONDITIONAL CALL FORWARDING: Calls ring to you first, then to Jill’s Office if you don’t answer.
To activate, dial **61*1 then enter your 10 digit Jill Number and #.
To deactivate call forwarding, dial ##61#.
UNAVAILABLE CALL FORWARDING: If your phone is busy or you don’t have cell service, it rings to Jill’s Office.
To activate, dial **62*1 then enter your 10 digit Jill Number and #.
To deactivate call forwarding, dial ##62#.
FORWARDING YOUR OOMA PHONE
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STEP 1 Using the keypad on your cell phone, dial the call forwarding code (find below).
STEP 2 After dialing the code, enter the 10 digit Jill number that your calls will forward to.
STEP 3 Press call, then wait for a success message from Ooma.
CALL FORWARDING OPTIONS
To activate, dial *72 then enter your 10 digit Jill Number.
To deactivate, dial *74 and wait to hear confirmation message.
Toggle between call forwarding styles in phone settings.
FORWARDING YOUR RING CENTRAL PHONE
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STEP 1 Log in to your Ring Central Admin Portal
STEP 2: On the home screen go to Users then Manage Users
STEP 3: Select the extension or line(s) that are currently forwarding calls to us.
STEP 4: Click on Phone then Call Rules & Voicemails.
STEP 5: Select the Forward All Calls or if you prefer us to only answer calls between certain hours select Work Hours. If you select Work Hours, make sure to adjust the times you would like the phones to ring to us.
STEP 6: Go down to where it says Ring Settings. Here you can add your 10 digit call forwarding number, you can name it Jill’s Office. Make sure that this number is very last in the call tree!
STEP 7: Next select, Ring In Order. Set the Ring For status to 15 rings/75 seconds. It usually won’t take us 75 seconds to answer, but it ensures the call successfully forwards and stays in our system as it routes. Make sure to SAVE!
FORWARDING YOUR SPECTRUM PHONE
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STEP 1 Using the keypad on your cell phone, dial the call forwarding code (find below).
STEP 2 After dialing the code, enter the 10 digit Jill number that your calls will forward to.
STEP 3 Press call, then wait for a success message from Spectrum.
CALL FORWARDING OPTIONS
STRAIGHT CALL FORWARDING: Calls come directly over to Jill’s Office, they don’t ring to you first.
To activate, dial *72 then enter your 10 digit Jill Number.
To deactivate, dial *73 and wait to hear confirmation message.
CONDITIONAL CALL FORWARDING: Calls ring to you first, then to Jill’s Office if you don’t answer.
To activate, dial *71 then enter your 10 digit Jill Number.
To deactivate, dial *73 and wait to hear confirmation message.
FORWARDING YOUR STRAIGHT TALK PHONE
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STEP 1 Using the keypad on your cell phone, dial the call forwarding code (find below).
STEP 2 After dialing the code, enter the 10 digit Jill number that your calls will forward to.
STEP 3 Press call, then wait for a success message from Straight Talk.
CALL FORWARDING OPTIONS
To activate, dial *72 then enter your 10 digit Jill Number.
To deactivate, dial *73 and wait to hear confirmation message.
Toggle call forwarding styles in phone settings.
FORWARDING YOUR T-MOBILE PHONE
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SET UP CALL FORWARDING IN SETTINGS
(Set up in settings is not available on all phones – proceed to dialing instructions if you can’t find the options in your settings.)
STEP 1 Go to Settings.
STEP 2 Under phone settings, find call forwarding and turn it on.
STEP 3 Enter the 10 digit Jill Number you want to forward to.
STEP 4 Call forwarding is now set up!
To turn it off, return to call settings and toggle the call forwarding to OFF.
SET UP CALL FORWARDING BY DIALING
STRAIGHT CALL FORWARDING: Calls come directly over to Jill’s Office, they don’t ring to you first.
To activate, dial **21* then enter your 10 digit Jill Number and #, then hit call.
To deactivate call forwarding, dial #21# and hit call.
CONDITIONAL CALL FORWARDING: Calls ring to you first, then to Jill’s Office if you don’t answer.
To activate, dial **004* then enter your 10 digit Jill Number and *11#, then hit call.
To deactivate call forwarding, dial #004# and hit call.
FORWARDING YOUR TWILIO PHONE
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STEP 1 Navigate to www.twilio.com
STEP 2 Click on Manage Active Numbers and find the number you want to forward to Jill’s Office
STEP 3 Click Configure with “Webhook, TwiML Bin, Function, Studio Flow, Proxy Service”
STEP 4 Click “Webhook”
FORWARDING YOUR VERIZON PHONE
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STEP 1 Using the keypad on your cell phone, dial the call forwarding code (find below).
STEP 2 After dialing the code, enter the 10 digit Jill number that your calls will forward to.
STEP 3 Press call, then wait for a success message from Verizon.
CALL FORWARDING OPTIONS
STRAIGHT CALL FORWARDING: Calls come directly over to Jill’s Office, they don’t ring to you first.
To activate, dial *72 then enter your 10 digit Jill Number.
To deactivate, dial *73 and wait to hear confirmation message.
CONDITIONAL CALL FORWARDING: Calls ring to you first, then to Jill’s Office if you don’t answer.
To activate, dial *71 then enter your 10 digit Jill Number.
To deactivate, dial *73 and wait to hear confirmation message.
FORWARDING YOUR VONAGE PHONE
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Vonage’s call forwarding is all controlled through your account/app with them.
STEP 1 Log in to your Vonage account/app.
STEP 2 Add your 10 digit Jill number in the Add a Call Forwarding # section.
STEP 3 Adjust additional call forwarding settings to determine when and how you’d like calls forwarded.
