24/7 Web Chat with Jill's Office
How You Can Have Real People Assist Clients Directly On Your Website
It cannot be overstated how important a website is for a business. It’s the introduction of your company for many potential clients. Common practice for most people today is researching a company’s website before reaching out to actually speak with anybody.
So it makes sense to have a chat feature on your website for quick and convenient communication for potential clients as they are researching your business. But then you run into 2 issues:
1: Having someone available to answer chats at anytime OR
2: Using a Chatbot
Making sure you have the employees to staff 24/7 for incoming chats can be hard to justify, as you’re paying for them whether a chat comes in or not.
And while Chatbots are useful, they lack the human connection, and for a lot of clients who are experiencing them everywhere they can be a major annoyance.
How Jill’s Office can upgrade your website through our Live Web Chat feature:
- 24/7 Availability: We have Jill’s staffed around the clock, so whenever someone visits your website Jill is there. They can engage with visitors, answer questions, and schedule appointments.
- 100% Human Interaction: For your clients, on the other end of the chat is a real person. A genuine conversation with someone who wants to help them. Providing warm customer service and a memorable experience.
- Seamless Integration: Our chat widget is customizable so that it easily blends with your website design with customizable colors and fonts.
- Efficient Lead Capture: To initiate a chat visitors need to input their name and phone number. This allows us to filter out spam to ensure quality interactions.
Ok… but what is this going to cost?
Great question! Our chat feature is a part of our Jill Receptionist and our Jill Complete packages (find more information here). So no matter which one you sign up with, you are able to use this feature.
A chat conversation is a part of the same usage as your inbound/outbound calls, at no additional cost.
But with chats, conversations can vary widely in length, so instead of billing a chat conversation by the minute- we bill it at a flat rate of 5 billable minutes. What this means is that a chat conversation, at most, costs $10 per 24 hour period.
The billing for chat conversations resets after 24 hours. So if the same client reaches back out 24 hours later, it starts a new conversation. But if they reach out again within those 24 hours, it is at no additional cost.
Chat conversations aren’t charged until the client responds to our Jill, no matter who initiates the conversation. This way you aren’t billed for chats that have no customer interaction.
If you want to find out more about our chat feature, and how else Jill’s Office can help elevate your business, book a discovery call here
FOLLOW JILL’S OFFICE FOR MORE UPDATES