How to Choose the Best Phone Answering Service for Small Business
A best phone answering service for small business will offer a variety of features. For example, you can choose to receive real-time call reports and email alerts. You can also choose to have professional receptionists answer the phone. Reliability is also important, and the right answering service should be available 24 hours a day.
Whether you have a large company with many employees or a small business, it is important to answer customer calls promptly. Having an answering service available around the clock, will allow you to focus on the more important work at hand. It also helps you to avoid the time-consuming responsibilities of employees who are answering the phone.
There are several call answering services that charge a flat rate for the service. However, this service is not as personalized as the Live Receptionist option. The operator will gather key caller information and relay it to the business owner via email, an app, or an answerphone message. Generally, this option is cheaper than the Live Receptionist option, but it will not deliver exceptional customer service.
When choosing an answering service for your small business, you need to look for the features that suit your needs. First of all, make sure the phone answering service provides round-the-clock coverage. This is important because some businesses require comprehensive after-hour service. You should also check the features they offer, such as reporting and dispatching systems. Also, you should ensure the company is HIPAA-compliant and that it is capable of handling payment information. While these are not the only features to consider, they are an excellent start.
Jill’s Office is a popular live answering service for small businesses. Jill’s Office offers bilingual receptionists, custom transfer tunes, and unlimited voicemail boxes. It has a free 14-day trial and the cost depends on the number of calls your small business receives each month. It is best to contact Jill’s Office for more information on the services they provide.