Need to redirect your Cricket Wireless line to another number—like your office phone, virtual assistant, or Jill’s Office? Follow this simple guide to ensure you never miss an important call.

Step 1: Confirm Call Forwarding Is Included

Fortunately, Cricket Wireless call forwarding is free and included with all plans above $40/month. 

Step 2: Choose Your Forwarding Type

Cricket supports two main call forwarding types:

• Unconditional (All Calls): Every incoming call goes straight to your forwarding number

   

• Conditional Call Forwarding: Only forwards for specific scenarios like:

   

  • Busy (*74)

     

  • No Answer (*74)

     

You can customize these based on your needs.

Step 3: Setup Codes and How to Use Them

On your Cricket phone, dial these star codes followed by the 10-digit forwarding number, then press Send:

After dialing, you’ll hear two confirmation beeps—your call is now forwarded.

Step 4: Test It

1. Call your Cricket number from a second phone.

    

2. Confirm that the call redirects to your forwarding number.

    

3. If not, double-check the code and number, or contact Cricket support via *611 or live chat 
   

✅ Note: Only voice calls are forwarded—text messages won’t be redirected.

Step 5: Use Phone Settings (Alternative)

If star codes don’t work on your device, try this:

• Android: Phone app → Menu → Settings → Call forwarding → choose option & enter number

   

• iPhone: Settings → Phone → Call Forwarding → toggle on & enter number

   

Best Practices for Business

• Forward All Calls if you need complete coverage (e.g., forwarded to Jill’s Office).

   

• Conditional Forwarding works if you want your phone to ring first, then forward missed or busy calls.

   

• Always test after setup—make test calls to ensure accuracy.

   

• Avoid sharing forwarding lists widely to prevent multiple redirects and confusion.

   

How This Helps Your Business

• No missed opportunities—every call hits your office or virtual assistant.

   

• Better professionalism—customers always connect with a real person.

   

• Scale your service without missing a beat—even when away from your phone.

   

Want Our Help?

Need us to handle your forwarded calls professionally? Jill’s Office can:

• Answer calls live 24/7 using your company name

   

• Schedule appointments, take messages, or qualify leads

   

• Operate with custom instructions, ensuring every call reflects your brand

   

• Automatically callback any hang-ups, so no one slips through the cracks

   

Just forward your Cricket line to us, and let’s make your business unstoppable. (BOOK DISCOVERY CALL)