Dispatching Assistance
for Trade Businesses
Reliable after-hours and emergency dispatch support for contractors, plumbers, HVAC, and home service businesses. Escalation handled fast, every time.
Why Dispatching Assistance Matters for Your Trade Business
Every missed emergency call can cost jobs, revenue, and customer trust. Dispatching assistance ensures calls are captured, scheduled, and escalated based on your rules. For trades and home service businesses, fast response and clear communication mean your techs are where they need to be when your customers need them most.
What Dispatching Assistance Service Features
Take the Next Step in Emergency Readiness
Dispatching Assistance is an advanced feature available through your account manager. Speak with your Jill’s Office representative today to set up your plan and secure reliable emergency support.
How Dispatching Assistance Works
*Dispatching assistance is available exclusively for clients on the Jill Advance plan. This service must be arranged via your account manager. Jill’s Office assists with communication and escalation but does not make dispatch decisions or manage technician availability.
Client Configuration
Set up after-hours emergency services, assign primary and backup on-call technicians, and define escalation rules.
Jill Triggers Dispatch
When a call comes in, Jill collects details, schedules in your CRM, and triggers automated escalation.
Automated Notification
and Escalation
Primary tech receives text reminders, followed by a phone call if no response. Backup and owners are notified if escalation continues.
Tracking & Logs
Every attempt, response, and escalation is visible in your client log for accountability.
TRUSTED BY TRADE BUSINESSES ACROSS THE US AND CANADA.
Frequently Asked Questions
Who can use dispatching assistance?
Dispatching assistance is available only for clients on the Jill Advance plan. Speak with your account manager to see if your business qualifies.
Which trades are supported?
This service is designed for trade businesses and home service companies, including plumbing, HVAC, electrical, and other contractors.
Can Jill’s Office assign technicians for me?
No. We handle communication and escalation only. Your dispatch decisions, schedules, and tech availability remain under your control.
What platforms does dispatching assistance work with?
We integrate with ServiceTitan, Housecall Pro, and Jobber to schedule emergency calls at the hour they occur.
How does escalation work?
Our system sends text notifications first, then automated calls if no response. If the primary tech doesn’t reply, escalation continues to backups and ultimately the owner.
Can I customize escalation timing or steps?
No. All dispatch notifications and escalation steps follow a standardized process to ensure consistency and reliability.
Are calls logged for review?
Yes. Every call, text attempt, and escalation step is tracked in your client logs for transparency and accountability.
Is dispatching assistance available to new clients immediately?
New clients must set up their after-hours emergency services and escalation rules with an account manager before the service can start.