Built to Support Trade Businesses Across the US and Canada
Jill’s Office provides answering and follow-up support for businesses that needs reliable call coverage without hiring in-house staff.
OUR SERVICES
Why Jill’s Office Exists
Trade businesses grow fast. Calls increase. Schedules get tighter. Missed calls turn into lost jobs.
Jill’s Office was built to support contractors who need structured call handling, clear follow-up, and reliable systems without expanding payroll.
We help trade businesses stay responsive while they stay focused on the job.
What Makes Jill’s Office Different
Built Around How Trade Businesses Actually Work
- Live receptionists trained to handle trade-specific calls
- Clear call summaries and action items
- Structured scheduling based on your booking rules
- Follow-up systems that protect new leads
- After-hours and overflow support when call volume spikes
WHO WE SERVE
• HVAC • Plumbing • Electrical • Roofing • General Contractors • Any Growing Business
Meet The Teams Behind The Voices.
We care about helping you grow, one call at a time.
Nicole Rivera
Sales and Marketing
Jalen Morgan
Development and IT
Jadan Bybee
Operations
Account Managers
Holly Card
Customer Success Manager
Loren Bateman
Account Manager
Amanda Jenson
Account Manager
Gwen Rojas
Account Manager
Training & Quality
Savannah Argyle
Quality Coach
Hope Rankin
Jill U Training Specialist
Sammi Roper
Scheduling Training Specialist
Sales & On Boarding
Lincoln Shaughnessy
On boarding Specialist
Levi Silos
Sales Specialist
OUR STORY
It All Started With A Missed Call.
A Lot Of Missed Calls.
One day in 2014, Brant Thurgood was riding along with his brother, a busy contractor, when a situation unfolded. The phone was ringing nonstop. Potential customers are calling, but every ring was an opportunity lost because his brother simply couldn’t answer while working.
As Brant heard those calls go unanswered, he realized the problem wasn’t unique to his brother. Small business owners everywhere were stretched too thin, juggling their trades and the many demands of running a business.
So then, the idea of Jill’s Office was born.
Why not create a solution where business owners could share the cost of having a professional receptionist, while also gaining the benefits of top-tier customer service?
With his background in sales, business, and technology, Brant decided to turn this simple idea into something transformative. By 2015, Brant and his wife, Autumn, launched Jill’s Office with a clear mission: to level the playing field for growing businesses.
Their service would allow small businesses to afford reliable and friendly customer support without the higher expense of a full-time employee.
Today, the Jill’s Office commitment to ensure that every call is an opportunity captured, has elevated the company to be not only a call-answering service, but also an industry-leading partner in client success.
"We understand how hard it is to navigate the gray area between hiring a full-time admin and trusting a virtual receptionist.
We created Jill’s Office to help level the playing field so every small business can have dependable, friendly customer service around the clock.”
All you need to know about Jill.
Jill is the heart of our business!
The “Jills” and “Jos” at Jill’s Office are real, highly trained receptionists who are polite, professional, and committed to making every customer interaction exceptional. They’re problem-solvers, team players, and customer service pros who go above and beyond to leave your customers saying, “Wow!”
We believe happy, supported teams create the best experiences for your business—and ours does exactly that.
When Jill’s Office was first envisioned, someone joked, “When a call gets missed, it could be forwarded to someone…maybe Jill?”
That name stuck because it represented exactly the kind of friendly, approachable support every business owner dreams of.
Fun fact: Jill was also the most popular name for secretaries at the time!
Our Jills are ready to:
- Answer Calls: With custom scripts tailored to your business, we handle everything from taking messages to transferring calls and providing details to your customers. You’ll receive instant updates via our app or email.
- Schedule Appointments: We integrate with many scheduling systems to keep your calendar full and your customers happy.
- Follow Up: Our Outbound Team can reconnect with leads or past customers, turning potential into profit. Whether it’s one customer or an entire campaign, we’ve got you covered.
- Live Chat Support: Our Chat Team can transform your website into a lead-generating powerhouse, answering customer questions, sharing pricing, and booking appointments—all in real-time.
Want to hear how we sound? Request a free demo today!
Jill can be everywhere!
While our main office is in Ogden, Utah, our team supports businesses across North America. Forward your calls to your custom Jill’s Office number, and you’ll have a trusted receptionist helping your customers wherever you are.
Jill is available day and night.
- Incoming Calls & Chats: We’re available 24/7 to handle calls and live chat support.
- Outbound Calls: Monday–Friday, 8:00 a.m.–5:00 p.m. MST, for follow-ups and campaigns that keep your business growing.
From healthcare and law to home services and marketing, Jill’s Office supports businesses of all kinds. If you’re a growing business that values excellent customer service, we’re here to help you succeed.
Because we do more than answer phones. We can be your customer experience partner.
- Seamless Integration: No payroll, no hiring, no training headaches. Just professional, friendly receptionists when you need them.
- Expert Service: Our team understands what it means to go the extra mile for your customers. Expect professionalism and excellent results when you team up with us.
- Tailored Solutions: We work closely with you to create a strategy that saves you time, grows your business, and keeps your customers coming back.
