We Don’t Just Answer Calls – We Build Partnerships That Empower Businesses to Thrive.
Imagine This:
A Customer Calls Your Business And Actually Gets A Person On The Phone.
We’re really not like other answering services. Hear us out.
Most companies stop at just picking up the phone. But we go far beyond that. When you add Jill Receptionists to your team, they’ll handle every call as if they’ve always been working for your business. All the while ensuring your customers feel valued, respected, and heard.
The truth is, missed calls aren’t just lost revenue; missed calls also mean lost trust and opportunities where you could have shown your customers how much you value their business.
Most of our days are spent turning those lost moments into loyal customers for entrepreneurs like you. That’s because Jill’s Office can actually assist in driving your business forward rather than let yet another opportunity slip through the cracks.
We are all about creating exceptional customer experiences for good reason. From the first hello to the last detail, we leave your customers with a great first impression—one that inspires confidence and builds loyalty in your business.
When your customers are happy, your business succeeds.
And we succeed when you do.
Our secret? Combining cutting-edge technology with a human touch to deliver personalized service that sets us apart from typical call centers..
Around Here, We Believe:
Every customer interaction is an opportunity to build trust.
Reliability and consistency build the foundation for long-term success.
Business growth should never come at the expense of personal balance.
Our team succeeds when your business thrives.
It All Started With A Missed Call.
A Lot Of Missed Calls.
One day in 2014, Brant Thurgood was riding along with his brother, a busy contractor, when a situation unfolded. The phone was ringing nonstop. Potential customers are calling, but every ring was an opportunity lost because his brother simply couldn’t answer while working.
As Brant heard those calls go unanswered, he realized the problem wasn’t unique to his brother. Small business owners everywhere were stretched too thin, juggling their trades and the many demands of running a business.
So then, the idea of Jill’s Office was born.
Why not create a solution where business owners could share the cost of having a professional receptionist, while also gaining the benefits of top-tier customer service?
With his background in sales, business, and technology, Brant decided to turn this simple idea into something transformative. By 2015, Brant and his wife, Autumn, launched Jill’s Office with a clear mission: to level the playing field for growing businesses.
Their service would allow small businesses to afford reliable and friendly customer support without the higher expense of a full-time employee.
Today, the Jill’s Office commitment to ensure that every call is an opportunity captured, has elevated the company to be not only a call-answering service, but also an industry-leading partner in client success.
"We understand how hard it is to navigate the gray area between hiring a full-time admin and trusting a virtual receptionist.
We created Jill’s Office to help level the playing field so every small business can have dependable, friendly customer service around the clock.”
— Brant & Autumn Thurgood, Founders & Owners of Jill’s Office
Meet The Teams Behind The Voices.
We care about helping you grow, one call at a time.
Owners
Rob Phelps, Autumn Thurgood, Brant Thurgood
Directors
Nicole Rivera
Sales and Marketing
Jadan Bybee
Operations
Jalen Morgan
Development and IT
Account Managers
Holly Card
Customer Success Manager
My account manager Holly is amazing. I've been using Jill's office for a couple of years now and they've made my business run so much smoother. Their commitment to customer service is top notch and their employees are well trained when taking and scheduling calls for service companies. If you're a service company looking for a virtual assistant company to help your business scale up and take pressure off you from answering calls and scheduling appointments. There's no better company out there than Jill's Office. - Andre Beckford
Kat Hohmann
Account Consultant
Kat (My account manager) is awesome! She is quick to reply to my emails, and is always checking in to see how everything is going. Jill's Offices has been a life saver for me! - DJ Keegan
Loren Bateman
Account Manager
We love the Jills and our rep Loren is awesome to work with! Very responsive to our needs and very nice people! The Jills answer our calls very well and treat our customers very well. They also answer “difficult” questions with ease. Thank you all for the great work! - Merav Pahima
Heather Brinker
Account Manager
The Jill's are amazing! They are professional and thorough with the information we need. Heather is awesome with her customer service, making sure that we're getting everything we need from the service and she follows up with my questions promptly. - BestwayRV.com
Jennette Hales
Account Manager
We truly appreciate our account manager, Jennette. Her attention to our specific needs and dedication to making everything run smoothly have been invaluable. She’s been a vital part of our success with Jill’s Office, and we’re grateful for all she does to support us. Highly recommend Jill’s Office to any business looking to enhance their customer experience! - Jano Davoudi
Gregory Mitchell
Account Manager
Greg has been an absolute pleasure to work with! He’s always responsive, professional, and goes above and beyond to ensure everything runs smoothly. His attention to detail and clear communication made the entire process stress-free. I couldn’t ask for a better account manager! - Jordan from NACREP
Amanda Schryver
Account Manager
I reached out to Amanda, our account manager, for help collecting data I didn’t have reporting access to. She responded quickly and went above and beyond to get me what I needed, even though it wasn’t readily available. Amanda could have said the reports weren’t possible, but she made it happen! It’s rare to find someone so willing to take on more than required, and I truly appreciate her help.” - Amanda Jenson
Training & Quality
Savannah Argyle
Quality Coach
Lincoln Shaughnessy
Call Instruction and Quality Specialist
Abryona Mitchell
Call Instruction and Quality Specialist
Gwen Rojas
Quality and Training Specialist
Sammi Roper
Scheduling Training Specialist
Hope Rankin
Jill U Training Specialist
Ashlee Baird
Quality Training Specialist
People & Culture
Teams & Coaches
Hear It From Our Clients
At Jill's Office, we ensure every call is a positive representation of your business, handled with care and professionalism.
All you need to know about Jill.
Jill is the heart of our business!
The “Jills” and “Jos” at Jill’s Office are real, highly trained receptionists who are polite, professional, and committed to making every customer interaction exceptional. They’re problem-solvers, team players, and customer service pros who go above and beyond to leave your customers saying, “Wow!”
We believe happy, supported teams create the best experiences for your business—and ours does exactly that.
When Jill’s Office was first envisioned, someone joked, “When a call gets missed, it could be forwarded to someone…maybe Jill?”
That name stuck because it represented exactly the kind of friendly, approachable support every business owner dreams of.
Fun fact: Jill was also the most popular name for secretaries at the time!
Our Jills are ready to:
- Answer Calls: With custom scripts tailored to your business, we handle everything from taking messages to transferring calls and providing details to your customers. You’ll receive instant updates via our app or email.
- Schedule Appointments: We integrate with many scheduling systems to keep your calendar full and your customers happy.
- Follow Up: Our Outbound Team can reconnect with leads or past customers, turning potential into profit. Whether it’s one customer or an entire campaign, we’ve got you covered.
- Live Chat Support: Our Chat Team can transform your website into a lead-generating powerhouse, answering customer questions, sharing pricing, and booking appointments—all in real-time.
Want to hear how we sound? Request a free demo today!
Jill can be everywhere!
While our main office is in Ogden, Utah, our team supports businesses across North America. Forward your calls to your custom Jill’s Office number, and you’ll have a trusted receptionist helping your customers wherever you are.
Jill is available day and night.
- Incoming Calls & Chats: We’re available 24/7 to handle calls and live chat support.
- Outbound Calls: Monday–Friday, 8:00 a.m.–5:00 p.m. MST, for follow-ups and campaigns that keep your business growing.
From healthcare and law to home services and marketing, Jill’s Office supports businesses of all kinds. If you’re a growing business that values excellent customer service, we’re here to help you succeed.
Because we do more than answer phones. We can be your customer experience partner.
- Seamless Integration: No payroll, no hiring, no training headaches. Just professional, friendly receptionists when you need them.
- Expert Service: Our team understands what it means to go the extra mile for your customers. Expect professionalism and excellent results when you team up with us.
- Tailored Solutions: We work closely with you to create a strategy that saves you time, grows your business, and keeps your customers coming back.
