Live Web Chat Service for
Trade Businesses
Your website can capture more leads while you focus on the job. Jill’s Office live web chat helps trades, contractors, and home service businesses respond instantly, qualify leads, and book appointments professionally.
Why Live Web Chat Service Matters to Your Trade Business
Customers expect fast responses. Every unanswered question risks a lost lead. With live web chat, your trade business can engage visitors in real time and convert them into clients efficiently.
What Live Web Chat Service Features
Never Miss a Web Lead Again
Live web chat for trades keeps your website visitors engaged and your leads qualified, fast, and professional.
Supercharge Your
Website Engagement
Sign Up for Live Chat
Create your account or add Jill Chat to your existing package to start capturing leads.
Add the Chat Widget to Your Website
Copy, paste, and customize the widget to match your website and brand seamlessly.
Start Engaging Visitors
Our trained receptionists handle chats in real time, qualifying leads and booking appointments while you focus on your trade business.
How Much Does it Cost?
Each chat conversation = 5 billable minutes.
- You’re only charged when a customer replies to a Jill.
- It doesn’t matter who started it — whether it’s a Jill following up or the customer initiating the chat — the clock only starts when only the customer responds after a Jill has sent a message.
- The billing of a conversation will reset every 24 hours. So if your customer replies again after 24 hours from their last response, it starts a new billable 5-minute block.
- You’re not billed for messages that never get a customer interaction. We’re not ghost-charging you.
What's Considered a Conversation? (a back-and-forth exchange with your customer)
How Much Does it Cost?
Each chat conversation = 5 billable minutes.
- You’re only charged when a customer replies to a Jill.
- It doesn’t matter who started it — whether it’s a Jill following up or the customer initiating the chat — the clock only starts when only the customer responds after a Jill has sent a message.
- The billing of a conversation will reset every 24 hours. So if your customer replies again after 24 hours from their last response, it starts a new billable 5-minute block.
- You’re not billed for messages that never get a customer interaction. We’re not ghost-charging you.
What's Considered a Conversation? (a back-and-forth exchange with your customer)
TRUSTED BY TRADE BUSINESSES ACROSS THE US AND CANADA.
Frequently Asked Questions
What exactly does Jill's Office Live Chat Service offer?
Bot or AI chat responders usually lead to customers feeling frustrated and ignored. Customers LOVE when there is an actual LIVE person to answer their questions around the clock. Our Live Chat Service gives your site the power to chat in real-time with visitors. Your customized chat widget allows you to convert your website visitors into leads. Your potential customers can get their questions answered and get on your schedule without ever having to pick up the phone.
Is your Jill Chat service a real person or a bot?
Your Jill’s Office Chat is powered by 100% real humans! We believe in the magic of true human connections and understanding. There is nothing “artificial” about our intelligence! - Just friendly, trained customer service professionals ready to WOW your customers!
What kind of businesses benefit most from your chat service?
If your business has a website, you'll benefit from Jill Chat! Medical practices seeking to offer real-time support and appointment scheduling, local home service providers aiming to increase bookings, and marketers looking to enhance engagement and lead capture will all discover invaluable benefits from our live chat service.
If your goal is to elevate your website’s visitor experience, Jill chat is your solution!
What hours of the day is my website chat monitored?
24/7! Your website is available 24 hours a day 7 days a week and so is your live Jill chat receptionist. Questions don't take breaks, and neither do we!
How much does website chat cost?
What’s great about the way we set up our pricing is the minutes in your minutes package can be used interchangeably for inbound calls, outbound calls, or live website chats.
Each chat is billed at a flat rate of 5 minutes per chat. We’ve found the average chat is about 15 minutes long and can sometimes last over an hour! To protect your minutes usage, we rounded down to a flat 5 minutes, regardless how long the Jill receptionist takes to handle all the questions from the website visitor.
Do I have to pay for spam chats?
We require visitors to put in their name and phone number before starting a chat to help filter out spammers.
Additionally, there must be an interaction between the Jill receptionist and the website visitor to be counted as a billable chat.
Can the chat be customized to fit my website?
You bet! Your chat widget is easily customizable to integrate seamlessly with your website and brand's personality. From the opening greeting to the chat window colors, we make sure Jill Chat feels like a seamless extension of your team.
How long does it take to get started?
We’ve made getting started as simple as possible. Adding our live chat to your website is as simple as dropping our snippet code on your site. Once added, our code will add a chat widget to the lower right-hand corner of every page. Just reach out to us, and we'll guide you through a simple setup process. Before you know it, you'll be live and ready to passively capture more leads!