What does 24/7 mean? 24 hours a day, 7 days a week, duh. But now that we have scratched the surface, what does it actually mean?
24/7 is more than just availability. It’s responsibility. We are living in an age where clients expect you to be ready when they call. And when they call and you don’t answer, it breaks their trust with your business.
Jill’s Office is set up to be there 24/7, so that when your clients call, someone is answering the phone. We can do that in several ways.
- Inbound Call Answering: Our Jills are available 24/7 to answer calls. On the calls they can take messages, schedule appointments, fill out intake forms, and more! With our custom call instructions, you can build your account so that our US-Based team of Jills can sound like an extension of your team.
- Online Chat: We also are available 24/7 for our chat services. So that if someone is visiting your website, even after normal business hours, our Jills are available to answer their questions via online webchat. Find out more about our chat feature here (Warren add the link for the chat article which will be the one after this, will that work?)
- LeadZap: With a Zapier account, you can have automatic lead follow ups. By connecting an online form or ad with Zapier, potential clients who fill out those forms will be contacted by the next available Jill. Potentially within minutes of the form being filled out. The best part? Since Zapier helps automate the process, we offer it 24/7. Want to try LeadZap? Click Here!
- Inbound Call Answering: Our Jills are available 24/7 to answer calls. On the calls they can take messages, schedule appointments, fill out intake forms, and more! With our custom call instructions, you can build your account so that our US-Based team of Jills can sound like an extension of your team.
Praise from our clients…
“Jills Office has changed my company for the better! I had no idea the amount of calls (leads) that we were not getting to. We have been closing 20% more deals in a market that is arguably tougher than years prior.
Beyond wonderful day to day answering service I get, I’ve been able to open up a 24/7 phone line that qualifies emergencies and forwards the urgent calls to my cell phone without bothering me with a call that can be followed up during business hours. This has been paramount in allowing me to offer a better level of service to my customer without being tied to the phone line every minute of every day.
They have taken so much off of my shoulders. Its great to know that I have a team of well versed, competent, native English speakers working my leads even when a don’t have the staff to cover my phones. The transcripts are sometimes better than my own notes.
Jills office has been the best dollar for dollar return on investment that I’ve made in my company by a mile.” – Mark G, AIM Water Treatment
“Love using Jill’s Office, they cover my back every day! I’ve heard nothing but positive feedback from my customers, they actually think Jill’s Office is my personal paid staff 😉 Needless to say, I was struggling to answer all the inbound phone calls before Jill’s office, and it’s become a crucial part of my business.” – Benjamin Millen, BluLadder
24/7 Availability means that we can answer the calls when you can’t by:
- Helping your receptionists: If you do have an employee who handles the phones, they still may not be able to get to every call. Being just one person has its limits. At Jills we have a team available to pick up the phones when your receptionist can’t.
- Being There After Hours: Whether you have after hours technicians, or you want someone available to answer the phones when you’re closed for the day. The call forwarding is controlled through your phone provider. So you can turn on call forwarding whenever it works best for you, our Jills will be ready.
- Covering When You’re On Vacation: Your business doesn’t stop because you decided to take a cruise, but you earned that cruise! Jill’s Office receptionists being available 24/7 means that you can take that well deserved vacation, and know that your phones are being answered.
And with our Jills’ wide range of capabilities, your clients can be taken care of, and have proper expectations for what will come next.
If you are ready to see how a 24/7 US-Based Virtual Receptionist can help your business, book a discovery call here
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