Why Hire An Answering Service Instead of Letting Callers Leave a Voicemail?
Voicemails just don’t cut it anymore!
When you first started toying with the idea of hiring an answering service to help you with the phones, you probably started by looking up other people’s experiences. Whether that was Google reviews, calling a buddy of yours who used one before, or reading forum threads online. You wanted to get somebody else’s perspective.
A common response you may have found to this question is some variation of “why waste your money when you can just let callers leave a voicemail?”
So why not use your voicemail? Because clients don’t want to leave a message and wait for a callback. They want someone to help now.
To be honest? It’s just the world we live in now. With Amazon same day delivery, on-demand streaming services, and technology deeply integrating itself into all facets of life, we are a society built on instant gratification. If someone googles “HVAC companies near me” when their A/C stops working in the middle of summer and calls you, but you miss the call because you’re in the middle of fixing another A/C, do you think they’ll wait to see if you call them back? No.
As soon as the ringing stops, and the voicemail you spent way too long setting up starts playing, they are disconnecting and calling the next company listed on Google.
But all of that aside, the main reason to have someone answer your phones for you? Trust.
When a potential customer calls and you don’t answer, even if they leave a voicemail, the trust in your company already starts to fracture. It makes you seem unreliable. Hiring an answering service to pick up the phone when you can’t, also helps you establish trust between the client and your business.
Customers want someone who is reliable, quick to answer the phone, and responsive. It can feel like high expectations for you as the business owner, but an answering service can take that burden from you. Even if it’s just to answer questions and take a message, it does more than you think.
So what can an answering service do for you?
They can connect with your leads when you can’t.
And the biggest thing? They can make you somebody that your customers trust.
Whether you want an answering service to answer the phones for you full time. Or just when you can’t pick up. Or even just answering after hours. An answering service does what a voicemail can’t, connect with your customers.
Here are a few ways we can do this.
Jill’s Office can do the following:
- Quote jobs
- Schedule appointments
- Fill out intake forms
- Pre-Qualify Leads
- Run Outbound Campaigns
- Integrate with Zapier
- And More
Want to see if Jill’s Office is the right fit to connect with your leads?
If you want to talk with someone to see what else an answering service can do for you and your business, book a discovery call here.
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