Simple, transparent pricing for every team.

Our pricing is based on a progressive per-minute billing model. This means the cost per minute decreases as your call volume increases.

Each pricing tier only applies to the minutes within that range.

Example:
If you use 150 minutes in a week:

• The first 49 minutes are billed at the first tier
• The next 100 minutes are billed at the second tier
• The remaining minutes move to the next tier

This allows your average cost per minute to decrease as your business grows.

We currently offer three plans:

Jill Receptionist – $39/week
Professional 24/7 call answering with message delivery. Includes AI transcription at $0.25 per minute.

Jill Complete – $59/week
Everything in Receptionist, plus features like appointment scheduling, Lead Zap automated follow-ups, and outbound call campaigns.

Jill Advance – $89/week
Everything in Complete, plus a priority call queue for faster response times.

Customers can choose between weekly billing or annual billing.

Weekly billing
• Pay the weekly account fee
• Pay usage charges each week
• No long-term contract

Annual billing
• Pay a discounted annual account fee
• Receive $0 setup (save $600)
• Access lower per-minute usage rates

Annual plans are ideal for businesses that want the best long-term pricing.

Weekly plans include a $599 one-time setup fee.

Annual plans include $0 setup, saving you $600.

The setup covers onboarding, call handling configuration, integrations, and receptionist training for your account.

A billable minute begins when a receptionist answers the call.

However:

• Calls 15 seconds or less are free
• Calls are capped at 15 billable minutes per call

This protects you from unusually long calls.

We get a lot of questions about how our minutes are billed so here is the second-by-second breakdown 😉

Billing starts at 15 seconds.
We do not charge for calls under 15 seconds long. These typically include hang-ups, wrong numbers, and automated sales calls.

Jill's Office bills calls in 15-second increments.
For example, a 30-second call would be billed at 30 seconds since that is an interval of 15. A 40-second call would be rounded up to the next 15-second interval which is 45 seconds. Many other companies use much larger billing intervals, but by using 15-second intervals, Jills offers our clients an extremely cost-effective and more favorable billing setup.

Jill’s Office caps charges at 15 minutes per call and 3 minutes per Action Item.
Sometimes, calls run long – especially calls that involve unhappy callers or complex scheduling. To prevent these calls from burning through all of clients' minutes or becoming prohibitively expensive, Jill’s Office stops billing at 15 minutes regardless of how long a call actually takes. Many companies do not have caps, which makes Jills highly attractive to businesses who want things done right, but don’t want to worry about their costs.

Jill’s Office caps charges at 3 minutes per Action Item.

We also cap Action Items or call notes sent after the call at 3 minutes, which means that even if it takes longer to type of the essential points of a call, you will only pay for 3 minutes worth of that time. Unless of course that total billable time is 15 minutes. 

For example, if a Jill receptionist took 3 and half minutes to type up an 8 minutes call your billable minutes would be 11 minutes. However if it took 4 minutes to type up an 14 minute call the call would be capped at 15 billable minutes.

How Call Times Are Determined
Billable call time begins when a Jill connects to the call. If a call sits in queue prior to being picked up, the client is not billed for that time. Billable call time runs from connection to the time the call disconnects or 15 minutes, whichever comes first. It will also include the Action Item time, up to 3 minutes. The total call time + Action Item time will then be rounded up to the nearest 15-second interval for billing.

Here is an example:
A caller reaches out to XYZ Company and gets routed to Jills Office. The call sits in the queue for 5 seconds before it is picked up. Caller A speaks to a Jill for 3 minutes and 19 seconds. The Jill receptionist then spends 4 minutes and 32 seconds writing the Action Item (call note).

The 5 seconds sitting in the queue is not counted. The 3 minute 19 second call time rounds up to the next 15-second interval which is 3 minutes 30 seconds. The Action Item is capped at 3 minutes, so the other minute and 32 seconds are not counted. Thus the billable time is 3:30 for the call + 3:00 for the Action Item resulting in a total of 6 minutes and 30 seconds of billable call time.

Weekly plans have no long-term contracts, so you can adjust or cancel your service anytime.

Annual plans are billed annually in exchange for discounted pricing and waived setup fees.

Minutes are billed based on actual usage each week.

Unused minutes do not roll over, but the progressive pricing model ensures your cost per minute decreases as your usage increases.

What happens if my call volume increases?