Here is how our progressive pricing model works….

Choose a Plan

Choose the plan with the services that work best with your business.

We offer two plans with a weekly account fee:
Jill Receptionist – $39/week
Jill Complete – $49/week (includes additional features like Lead Zap, Scheduling, and Outbound Campaigns)

Pay Per Minute with Progressive Billing

You are billed weekly based on a progressive pricing structure. This means you pay:

$2.00 per minute for the first 49 minutes
$1.80 per minute for the next 100 minutes (50-149 total minutes)
$1.70 per minute for the next 100 minutes (150-249 total minutes)
$1.50 per minute for the next 200 minutes (250-449 total minutes)
$1.30 per minute for any additional minutes beyond 450

With progressive billing, your per-minute cost decreases as usage increase!

No Hidden Fees, Just Smart Customer Service

✔️ 24/7 Call Answering
✔️ No Charge for Calls 25 Seconds or Less
✔️ 15-Minute Charge Cap Per Call
✔️ No Contracts

Website chat is included in all Jill Receptionist and Jill Complete plans. What’s great about the way we set up our pricing is the minutes in your minutes package can be used interchangeably for inbound calls, outbound calls, or live website chats.

Each LIVE Website Chat is billed at a flat 5 billable minutes per conversation. To protect your bill, there must be at least three messages between our chat receptionists to be charged for a chat. Though we’ve found the average chat is about 15 minutes long and can sometimes last over an hour, to protect your minutes usage we rounded down to a flat 5 minutes regardless of how long the Jill receptionist takes to handle all the questions from the website visitor.

Text messaging is included in all Jill Receptionist and Jill Complete plans. Just have your customers text the number we provide. Text is billed similarly to chat.

Each text conversation is charged at a flat 5 billable minutes. Each conversation needs three messages to be a billable conversation. A single conversation can last up to 24 hours. A conversation continued outside the initial 24-hour window will be charged as a new separate chat.  To protect your bill, there must be at least three messages between our chat receptionists to be charged for a text conversation.

Your Jill Receptionist filters out your sales calls for you, saving you from all those little interruptions. We do not charge for any calls under 25 seconds. This eliminates the majority of unwanted automatic sales calls. In the event that it takes us slightly longer to identify a live marketing call, it may use several minutes out of your minutes package as we screen out that call for you. The receptionist will let the sales person know you are not interested at this time and ask them to take you off their list.  If we are unsure if a caller is a telemarketer, we will send you an FYI in your Action Items. Action Items are the call notes we send after every call.

We get a lot of questions about how our minutes are billed so here is the second-by-second breakdown 😉

Billing starts at 25 seconds.
We do not charge for calls under 25 seconds long. These typically include hang-ups, wrong numbers, and automated sales calls.

Jill's Office bills calls in 15-second increments.
For example, a 30-second call would be billed at 30 seconds since that is an interval of 15. A 40-second call would be rounded up to the next 15-second interval which is 45 seconds. Many other companies use much larger billing intervals, but by using 15-second intervals, Jills offers our clients an extremely cost-effective and more favorable billing setup.

Jill’s Office caps charges at 15 minutes per call and 3 minutes per Action Item (AI).
Sometimes, calls run long – especially calls that involve unhappy callers or complex scheduling. To prevent these calls from burning through all of clients' minutes or becoming prohibitively expensive, Jill’s Office stops billing at 15 minutes regardless of how long a call actually takes. Many companies do not have caps, which makes Jills highly attractive to businesses who want things done right, but don’t want to worry about their costs.

Jill’s Office caps charges at 3 minutes per Action Item.

We also cap Action Items or call notes sent after the call at 3 minutes, which means that even if it takes longer to type of the essential points of a call, you will only pay for 3 minutes worth of that time. Unless of course that total billable time is 15 minutes. 

For example, if a Jill receptionist took 3 and half minutes to type up an 8 minutes call your billable minutes would be 11 minutes. However if it took 4 minutes to type up an 14 minute call the call would be capped at 15 billable minutes.

To avoid paying for especially persistent sales callers, you can have us block those calls from known numbers at any time. Just respond to the action item and our outbound team will be happy to block those numbers.

We get a lot of questions about how our minutes are billed so here is the second-by-second breakdown 😉

Billing starts at 25 seconds.
We do not charge for calls under 25 seconds long. These typically include hang-ups, wrong numbers, and automated sales calls.

Jill's Office bills calls in 15-second increments.
For example, a 30-second call would be billed at 30 seconds since that is an interval of 15. A 40-second call would be rounded up to the next 15-second interval which is 45 seconds. Many other companies use much larger billing intervals, but by using 15-second intervals, Jills offers our clients an extremely cost-effective and more favorable billing setup.

Jill’s Office caps charges at 15 minutes per call and 3 minutes per Action Item (AI).
Sometimes, calls run long – especially calls that involve unhappy callers or complex scheduling. To prevent these calls from burning through all of clients' minutes or becoming prohibitively expensive, Jill’s Office stops billing at 15 minutes regardless of how long a call actually takes. Many companies do not have caps, which makes Jills highly attractive to businesses who want things done right, but don’t want to worry about their costs.

Jill’s Office caps charges at 3 minutes per Action Item.

We also cap Action Items or call notes sent after the call at 3 minutes, which means that even if it takes longer to type of the essential points of a call, you will only pay for 3 minutes worth of that time. Unless of course that total billable time is 15 minutes. 

For example, if a Jill receptionist took 3 and half minutes to type up an 8 minutes call your billable minutes would be 11 minutes. However if it took 4 minutes to type up an 14 minute call the call would be capped at 15 billable minutes.

How Call Times Are Determined
Billable call time begins when a Jill connects to the call. If a call sits in queue prior to being picked up, the client is not billed for that time. Billable call time runs from connection to the time the call disconnects or 15 minutes, whichever comes first. It will also include the AI time, up to 3 minutes. The total call time + AI time will then be rounded up to the nearest 15-second interval for billing.

Here is an example:
A caller reaches out to XYZ Company and gets routed to Jills Office. The call sits in the queue for 5 seconds before it is picked up. Caller A speaks to a Jill for 3 minutes and 19 seconds. The Jill receptionist then spends 4 minutes and 32 seconds writing the Action Item (call note).

The 5 seconds sitting in the queue is not counted. The 3 minute 19 second call time rounds up to the next 15-second interval which is 3 minutes 30 seconds. The AI is capped at 3 minutes, so the other minute and 32 seconds are not counted. Thus the billable time is 3:30 for the call + 3:00 for the AI resulting in a total of 6 minutes and 30 seconds of billable call time.

We are so confident in our service that we offer a 7-Day Happiness Guarantee

Of Course! We have no contracts and do not charge any cancellation fees! Your final bill will reflect all charges up to your cancellation date.