Smart Texting for Contractors and Trade Businesses
Fast, professional text responses handled for your trade business so customers stay engaged and you stay focused on the work.
Why Smart Texting Matters for Trade Businesses
Customers expect quick replies, and many prefer texting first. When texts go unanswered or wait too long, leads go cold and customer satisfaction drops.
Smart texting support helps trades, contractors, and home service businesses respond promptly without pulling yourself or your team off the job. You get professional, human responses that keep conversations moving forward.
What Smart Texting Does for Your Business
How Smart Texting Works
- Messages sent to your designated texting number go to Jill’s Office
- Our receptionists respond based on your instructions
- All conversations are logged and delivered to you in real time
- You follow up where needed or let us handle the next step
It’s that simple, reliable, and built for the pace of trade businesses.
Keep Every Text Moving
Smart texting for contractors keeps your customers engaged with professional responses while you stay focused on the work that matters.
TRUSTED BY TRADE BUSINESSES ACROSS THE US AND CANADA.
Frequently Asked Questions
How Much Does Smart Texting Cost?
Each qualifying text or chat conversation counts as 8 billable minutes.
What Is Considered a Conversation?
A conversation counts toward your billing only when it meets our specific standard. That means the exchange must include 2 or more messages from your customer and 2 or more responses from your Jill's Office receptionist.
Here is exactly how the billing details work
Two separate conversations can happen in one day. If a customer has a full back-and-forth in the morning that meets the standard, and then starts a completely new conversation in the afternoon that also meets the standard, each counts as its own conversation. You will see two 8-minute charges.
Short messages get combined. If your customer sends a few quick texts throughout the day and none of them meet the standard on their own, we combine all their messages across a 24-hour window. If the combined total finally meets the standard, it counts as just one conversation. You are only billed once for that entire day.
No engagement means no charge. If a customer texts once to ask a quick question and never replies back, the standard is not met. You are not billed anything for that exchange.
Your rates stay the same. This update does not change your per-minute rate or your phone number. It only changes how your text and chat conversations are counted.
Why This Works in Your Favor
Pay for real engagement. You are never charged for one-way messages or quick hang-ups. You only pay when a real back-and-forth conversation takes place.
Fair daily combining. If a customer takes all day to reply to your team, we do not hit you with multiple charges. We group those scattered texts into a single 24-hour window to save you minutes.
Lower cost than long calls. Texting often handles quick customer updates much faster than a standard phone call, leaving you with more minutes to use elsewhere.
Can Smart Texting respond 24/7?
Yes. Our team handles text and chat responses day and night so your customer conversations never stall.
Will Messages Still Feel Personal?
Absolutely. Our receptionists respond naturally based on your exact business instructions and tone.
How are chat and SMS conversations tracked?
A conversation is counted when it meets the billing standard of 2 or more customer messages and 2 or more receptionist responses. If your customer sends scattered messages that do not meet this standard on their own, we combine the totals across the full 24-hour day. If the combined total meets the standard, it counts as one conversation. If it does not, you are not billed.