Smart Texting
Sometimes people call and hang up before we can answer (hey, it happens). That’s where our smart text feature shines.
We’ll automatically text those missed callers a custom message—on your behalf—so you never miss a potential lead.
Smart Texting is handled through your dedicated Jill’s Office number. While you won’t be texting customers directly, we can initiate the text for you and carry on the convo as needed just like a live chat.
Want to add your Jill’s Office number to marketing materials? Great idea. Just note that texts to this number come to us, not you. We’ll take it from there.
At Jill’s Office, we believe simplicity is the best policy — especially when it comes to billing.
How It Works
- You can place your Jill number on marketing material for your live texting team to receive incoming messages and engage with any customers who inquire about your services.
- You can also use our texting feature to capture any callers who hang up before a live person can answer their phone call. These hang ups can receive an automatic missed call response monitored by our live receptionists.
How much does it cost?
Each text conversation = 5 billable minutes.
What’s Considered a "Conversation"?
A conversation = a back-and-forth exchange with your customer. Here’s the breakdown:
You’re only charged when a customer replies to a Jill.
It doesn’t matter who started it — whether it’s a Jill following up or the customer initiating the chat — the clock only starts when the customer responds after a Jill has sent a message.
The billing of a conversation will reset every 24 hours. So if your customer replies again after 24 hours from their last response, it starts a new billable 5-minute block.
You’re not billed for messages that never get a customer interaction. We’re not ghost-charging you.
Why This Is Awesome for You
- Predictable Pricing – Flat 5-minute charge per convo keeps your billing simple.
- Efficient Use of Minutes – You only pay for meaningful engagement.
- Lower Cost Than Calls – Get high-quality communication for a fraction of the price.
