24/7 Inbound Answering Services - Real People. Real Support. Right Here in the U.S.
Every missed call is a missed opportunity. Whether it’s a new customer, a potential lead, or a returning client, your business needs a reliable voice answering the phone even when you can’t.
What We Can Do for You
At Jill’s Office, we offer live, professional answering services 24/7, powered by our U.S.-based team that knows how to represent your brand with care and clarity. Simply forward your phone calls, or utilize Zapier to have your leads called on by a live receptionist asap! We support businesses across industries from contractors and service pros to medical offices and beyond.
What We Handle on Inbound Calls
Lead Capture That Converts
We ask the right questions, collect accurate info, and ensure every potential customer feels heard. Want more automation? With Lead Zap (powered by Zapier), your leads can be automatically contacted so no hot lead goes cold.
Customer Support
That’s Actually Helpful
We handle FAQs, provide updates, and offer a calm, capable voice when your clients need it most.
Secure Payment Collection
Need us to collect payments over the phone? We make the process simple, secure, and professional.
Appointment Scheduling
We can schedule jobs, consultations, or appointments for you so you don’t lose momentum. Click to learn more
Form Completion and Intake
We fill out your new client forms, intake sheets, or job request templates in real time, so everything is ready when you are.
Customized Call Handling
We work with you to build clear, easy-to-follow call instructions so our receptionists sound like an actual extension of your team.
*Calendar settings must be formatted to work within Jill’s Office guidelines. We currently log directly into ServiceTitan, Housecall Pro, and Jobber. All other platforms can be supported using an online booking link. Book a call today to discover how Jill’s can help you book appointments.
BONUS: Smart Text Response
Sometimes people call and hang up before we can answer (hey, it happens). That’s where our smart text feature shines.
We can automatically text those missed callers a custom message on your behalf, so you never miss a potential lead.
Texting can be handled through your dedicated Jill’s Office number. While you won’t be texting customers directly, we can initiate the text for you and carry on the convo as needed, just like a live chat. Click here to learn more about Smart Text Response
Ready to Capture More Calls and Convert More Customers?
We’ll help you sound professional, responsive, and reliable no matter when your phone rings. Book a Discovery Call to learn how Jill’s Office can support your business.
Why Businesses
Choose Jill’s Office
U.S. Based Receptionists
Every call is answered by our trained team located at our headquarters in Utah. We don’t outsource or use overseas call centers.
Available Around the Clock
We offer 24/7 service, so you can sleep, but your business won’t.
Industry Versatile
From skilled trades like plumbing and HVAC to medical offices and professional services, we tailor our support to your unique business needs.
Only Pay for What You Use
No contracts. No bloated fees. Just simple, flexible, pay-as-you-go pricing that works for small businesses and growing teams alike.
Frequently Asked Questions
What hours do you answer calls?
We answer calls 24/7 so your business never sleeps.
Will your team sound like they’re part of my business?
Yes. We answer using your business name and follow your customized call instructions to create a seamless experience for your callers.
Do you use scripts?
We don’t use rigid scripts. Instead, we build customized call instructions in a format that helps our team find and relay your information quickly and naturally. This allows us to personalize the call while keeping things efficient.
Can you schedule appointments for me?
Yes, we can schedule appointments using your online booking link. We are able to schedule, cancel and rebook appointments inside of the following systems (Service Titan, Housecall Pro and Jobber). Book a call today to discover how Jill’s can help you book appointments.
What happens if a caller hangs up while waiting?
If you have callbacks enabled, we’ll call them back. If you have textbacks enabled, we’ll send a follow-up text. You can choose one or both options.
Do you charge for wrong numbers, sales calls or hang-ups?
We charge for all calls over 15 seconds long as this is time that our live Jill’s are working on any and all calls that come in for your company. We do have spam blockers that help to weed out a majority of robo calls but some can still make it through your line.
How quickly do you answer calls?
We aim for an 80%+ pickup rate on the first few rings, so your callers aren't stuck waiting. However this wait time can increase during call surges. For callers who hang up while waiting in the queue, our system will automatically call or text them back (depending on your preference)with a live receptionist.
How do you handle multiple businesses or locations?
We have guidelines to help us create a smooth call flow for companies with multiple locations or businesses. Many times it is beneficial for our clients to open separate accounts to house individual instructions. Book a Discovery Call to find out the best way to do this.
What’s the billing structure?
You’re only billed for the minutes our team is actively assisting your callers and completing your call tasks —no minute packages, no contracts.
We offer our Receptionist Plan ($39/wk) for basic call answering, and Jill Complete ($49/wk) for customized scheduling, chat and outbound features plus your pay-per-minute pricing. Click here for details on pricing
