24/7 Inbound Answering Service for Trade Businesses
Live call answering by real U.S.-based receptionists, so your trade business stays responsive without pulling you off the job.
Why Inbound Answering Matters to Your Trade Business
Your phone is one of your most valuable tools. When calls go unanswered, opportunities can slip through the cracks. Jill’s Office offers an answering service for contractors that captures every call with professionalism and accuracy so you can stay focused on the work that pays.
What Our Inbound Answering Service Includes
Ready to Capture More Calls
and Convert More Customers?
We’ll help you sound professional, responsive, and reliable no matter when your phone rings. Book a Discovery Call to learn how Jill’s Office can support your business.
Why Trade Businesses Choose Us
U.S. Based, Real People
Every call is answered by a trained receptionist in the U.S. who represents your business with confidence and clarity.
Available Around the Clock
We provide inbound support 24/7 so your business is always reachable.
Industry Versatile
From skilled trades like Plumbing and HVAC to Medical Offices and professional services, we tailor our support to your unique business needs.
No Contracts, No Surprises
Flexible, pay-as-you-go pricing means you only pay for what you use.
TRUSTED BY TRADE BUSINESSES ACROSS THE US AND CANADA.
Frequently Asked Questions
What hours do you answer calls?
We answer calls 24/7 so your business never sleeps.
Will your team sound like they’re part of my business?
Yes. We answer using your business name and follow your customized call instructions to create a seamless experience for your callers.
Do you use scripts?
We don’t use rigid scripts. Instead, we build customized call instructions in a format that helps our team find and relay your information quickly and naturally. This allows us to personalize the call while keeping things efficient.
Can you schedule appointments for me?
Yes, we can schedule appointments using your online booking link. We are able to schedule, cancel and rebook appointments inside of the following systems (Service Titan, Housecall Pro and Jobber). Book a call today to discover how Jill’s can help you book appointments.
What happens if a caller hangs up while waiting?
If you have callbacks enabled, we’ll call them back. If you have textbacks enabled, we’ll send a follow-up text. You can choose one or both options.
Do you charge for wrong numbers, sales calls or hang-ups?
We charge for all calls over 15 seconds long as this is time that our live Jill’s are working on any and all calls that come in for your company. We do have spam blockers that help to weed out a majority of robo calls but some can still make it through your line.
How quickly do you answer calls?
We aim for an 80%+ pickup rate on the first few rings, so your callers aren't stuck waiting. However this wait time can increase during call surges. For callers who hang up while waiting in the queue, our system will automatically call or text them back (depending on your preference)with a live receptionist.
How do you handle multiple businesses or locations?
We have guidelines to help us create a smooth call flow for companies with multiple locations or businesses. Many times it is beneficial for our clients to open separate accounts to house individual instructions. Book a Discovery Call to find out the best way to do this.
What’s the billing structure?
You’re only billed for the minutes our team is actively assisting your callers and completing your call tasks —no minute packages, no contracts.
We offer our Receptionist Plan ($39/wk) for basic call answering, and Jill Complete ($49/wk) for customized scheduling, chat and outbound features plus your pay-per-minute pricing. Click here for details on pricing