Whether you hire a virtual receptionist to handle after-hours calls or use a 24/7 answering service, handing off your phones can feel stressful. Many trade businesses ask the same question. How can you be sure your calls are handled with quality and professionalism?
The answer is simple. Jill’s Office records calls and stores them in your Jill’s Office portal so you can review them anytime.
For security reasons, we do not record calls where payment card information is collected. All other calls handled through our answering service are recorded and stored in the Logs section of your portal.
Do you record inbound and outbound calls?
Yes. We record all calls that go through our system, whether they are incoming or outgoing. This helps plumbing, HVAC, and home service businesses maintain quality control and review how customer calls are handled.
Do you record the call if you transfer it to me?
If a Jill transfers a caller directly to you, the recording ends once the transfer is completed. This ensures the recording only covers the portion of the call handled by our virtual receptionist team.
Can I record the calls in my own phone system?
This depends on your phone provider. Some systems allow you to record calls after the transfer, while others do not. You would need to confirm this directly with your provider.
Can I download recordings from the portal?
Yes. You can download call recordings anytime from your Jill’s Office portal. This makes it easy to review calls, train staff, and maintain consistent customer service across your trade business.
Want to hear how an answering service can support your business and give you full visibility into your calls? Book a discovery call today.
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