How to Set Up Call Forwarding on Your Verizon Phone
Learn how to activate Verizon call forwarding using star codes like *72 and *71, manage My Verizon online settings, and route missed calls to a live receptionist.
Verizon call forwarding sends incoming calls from your primary device to another phone number using quick star codes like *72 for immediate forwarding or *71 for unanswered calls. Turning on call forwarding keeps your line covered when you are on a job site, preventing missed leads without changing your public phone number.
Verizon Star Code Cheat Sheet
| Forwarding Feature | Activation Code | Deactivation Code |
|---|---|---|
| Forward All Calls (Immediate) | *72 | *73 |
| Forward Missed Calls (Conditional) | *71 | *73 |
| Forward When Busy Only | *90 | *91 |
| Forward No Answer Only | *92 | *93 |
| Forward Busy + No Answer | *42 | *43 |
| Selective Forwarding | *63 | *83 |
How to Turn On Verizon Call Forwarding (*72 and *71)
To turn on call forwarding on a Verizon phone, dial *72 for immediate forwarding or *71 for conditional forwarding, enter your 10-digit destination number, and press call. This feature routes callers directly to your second line, office desktop, or answering team.
Use *72 when you want every incoming call sent directly to another number without your phone ringing.
- Open your phone keypad and dial *72.
- Enter the 10-digit phone number where you want calls sent.
- Press Call and wait for the confirmation tone or message.
Use *71 for conditional call forwarding so your phone rings first, sending calls to another line only if you are busy or do not answer.
- Open your phone keypad and dial *71.
- Enter the 10-digit forwarding target number.
- Press Call and listen for the confirmation tone.
How to Turn Off Verizon Call Forwarding (*73)
To turn off call forwarding on Verizon, dial *73 from your phone, press call, and wait for the confirmation tone. Deactivating call forwarding stops call routing and directs all incoming traffic back to your primary mobile device.
1. Open the phone app on your Verizon device.
2. Dial *73.
3. Press Call and listen for the confirmation tone before hanging up.
How to Set Up Verizon Call Forwarding Online
To manage Verizon call forwarding online, log into your My Verizon account, navigate to line settings, select Call Forwarding, and enter your target phone number. Managing settings online allows you to control call routing remotely if you do not have your mobile phone nearby.
- Sign in to your account at My Verizon online or open the My Verizon mobile app.
- Navigate to your account dashboard and select Device & Line Settings.
- Click on Call Forwarding.
- Input the 10-digit destination phone number.
- Choose your preferred forwarding rules and click Save Changes.
Verizon Network Rules, Costs, and Limitations
Verizon includes standard call forwarding in most mobile plans at no extra monthly fee, but forwarded minutes deduct from your plan's monthly allowance. Reviewing coverage rules prevents billing surprises and ensures reliable call transfers.
You must enter a valid 10-digit U.S. number including area code. Verizon does not support international forwarding.
Your phone must be connected to the Verizon wireless network or active Wi-Fi calling to execute star codes.
Forwarding code rules apply strictly to voice calls. Text messages (SMS/MMS) will not transfer.
What Happens When Verizon Call Forwarding Is Active?
Active Verizon call forwarding routes incoming callers automatically to your designated target line, keeping your customer communication moving without interruption. Here is what to expect during daily operations:
- Immediate Forwarding (*72): Calls transfer instantly without your primary device ringing.
- Conditional Forwarding (*71): Your phone rings for several seconds first. If unanswered, the call transfers to your target line.
- Voicemail Destination: Unanswered calls go directly to the voicemail inbox of the target number receiving the transfer.
- Outgoing Function: You can place outgoing calls from your Verizon phone normally while forwarding remains active.
Frequently Asked Questions
What is the star code to turn off call forwarding on Verizon?
The star code to turn off call forwarding on Verizon is *73. Dialing *73 from your phone immediately stops forwarding and routes calls back to your device.
Does Verizon call forwarding forward text messages?
No. Verizon call forwarding only redirects incoming voice calls. Text messages remain on your primary mobile device and will not forward to the target number.
What is the difference between *72 and *71 on Verizon?
Dialing *72 activates immediate call forwarding, sending every call directly to another number without your phone ringing. Dialing *71 activates conditional call forwarding, allowing your phone to ring first and forwarding only if you do not answer or if your line is busy.
Never Miss a Customer Call with 24/7 Live Support
Forwarding calls to an empty desk or personal mobile line can lead to missed jobs. Forward your Verizon line to Jill's Office to ensure every caller reaches a friendly, professional live receptionist.
Book your discovery call today